Bethany Barnes Email & Phone Number

Nashville, TN, US

Provided project management expertise, technical and functional skills, and leadership to the project managers. Managed a small set of client implementations, helped onboard, and provided guidance and oversight to new junior project managers. Kept project management processes up to date with current processes.-Managed and directed the work of Junior.

Responsible for managing and coordinating projects for clients. Ensured tasks were on track and completed on time, requirements were met, and the client and key stakeholders were communicated to ensure a successful implementation.-Guided clients to ensure the data that was needed was accurate and was provided in time to meet project timelines. -Worked.

Led a team of engineers and project managers who completed ETL work and data conversations.Also, led a team of software trainers and configuration specialists for the calendar year 2018. Accountable for a services revenue budget of $3 million.-Created a quoting process with sales for custom reports and engineering services.-Guided team on new process for.

Responsible for developing relationships with key decision-makers, operational leadership, and primary contacts with a group of accounts.-Established recurring checkpoints with each account based on acuity and priority to help customers gain value from our offerings.-Acted as a conduit for product requests and suggestions between clients and product.

Responsible for providing the support team with guidance on their tickets with customers, serving as an escalation point for customer issues, and providing additional training as needed.-Provided new hire training for analyst onboarding regarding departmental processes and policies to troubleshooting and working within the support team.-Administrator for.

Troubleshot, analyzed and identified issues related to the application and third-party vendor applications used in conjunction with CareLogic (eRx, Emdeon, DrFirst)-Met and/or exceeded published response time for Service Level Agreement between client and Qualifacts.-Configured and implemented a new CRM system to track all tickets with customers. Provided.