Bethany Barnes Email & Phone Number

Nashville, Tn, Us

Provided project management expertise, technical and functional skills, and leadership to the project managers. Managed a small set of client implementations, helped onboard, and provided guidance and oversight to new junior project managers. Kept project management processes up to date with current processes.-Managed and directed the work of Junior Project Managers-Proactively identified coaching opportunities or training opportunities on the implementation team and addressed them to help project managers be successful.-Participated in technical calls with integration and development to help escalate issues when needed. -Worked with different departments when processes or applications changed and communicated and defined new processes moving forward.-Administrator of the project management system, Workfront. Ensured project plan templates, reports, and setup were maintained to meet our current project needs.-Managed a lower volume of projects to stay abreast of product enhancement and changes, and understand the process and impact of change on the overall project management process.

Responsible for managing and coordinating projects for clients. Ensured tasks were on track and completed on time, requirements were met, and the client and key stakeholders were communicated to ensure a successful implementation.-Guided clients to ensure the data that was needed was accurate and was provided in time to meet project timelines. -Worked closely with the integration and development teams to ensure the data was received and displayed appropriately in the system.-Maintained client project tasks and timelines within Workfront. -Troubleshot technical items as needed throughout the project.-Served as an administrator to the Workfront system to ensure project plans and reports were set up appropriately. This ensured the project managers had the tools they needed and provided leadership with the data they needed to see how projects were going.-Contributed to the project management process guide to ensure steps that need to be taken throughout the project lifecycle are documented. This helped to ensure the project managers had the information they needed to provide a successful implementation.

Led a team of engineers and project managers who completed ETL work and data conversations.Also, led a team of software trainers and configuration specialists for the calendar year 2018. Accountable for a services revenue budget of $3 million.-Created a quoting process with sales for custom reports and engineering services.-Guided team on new process for conversions with new SaaS system being developed. -Maintained consistent 1:1’s with each of my team members to ensure they had the help they needed and discussed with them their goals for further development.-Responsible for ensuring project manager's projections were up to date and accurate to provide senior leadership with weekly recognized and projected revenue. -Ensured we were on target to hit our monthly, quarterly, and yearly revenue goals.

Responsible for developing relationships with key decision-makers, operational leadership, and primary contacts with a group of accounts.-Established recurring checkpoints with each account based on acuity and priority to help customers gain value from our offerings.-Acted as a conduit for product requests and suggestions between clients and product management, support, and integration teams.-Part of the team that rolled out new internal systems to our account management team that allowed us to provide a better customer experience -Developed processes for new hire onboarding and additional internal and customer-facing processes.

Responsible for providing the support team with guidance on their tickets with customers, serving as an escalation point for customer issues, and providing additional training as needed.-Provided new hire training for analyst onboarding regarding departmental processes and policies to troubleshooting and working within the support team.-Administrator for CRM system.-Provided weekly metrics to the company showing weekly incoming and resolved requests and current open requests.-Escalation point for all customers in support to provide additional intervention on requests.

Troubleshot, analyzed and identified issues related to the application and third-party vendor applications used in conjunction with CareLogic (eRx, Emdeon, DrFirst)-Met and/or exceeded published response time for Service Level Agreement between client and Qualifacts.-Configured and implemented a new CRM system to track all tickets with customers. Provided training to all support team members and management.-Created new EDI files for claim submissions directly to payers or Emdeon.