Client Liaison, Implementations, and Delivery Execution of Programs and Project Management

• Managed recruiting and staffing needs for up to 80 managers in corporate office and select field offices for leading healthcare technology company.• Recruited, interviewed, and hired candidates for analytical, administrative, technical, clinical, and management positions within Operations.• Utilized proprietary Applicant Tracking System to manage requisitions and applications; trained on Taleo to integrate AIM’s hiring process into UHG’s system.• Hired more than 50 full-time employees during first year of employment.• Completed necessary paperwork for new hires, and forwarded information to appropriate departments.• Maintained a weekly staffing report involving applicant flow, interviews conducted, and staffing levels.• Used ADP to track employee position, status, salary, reviews, and disciplinary actions.• Developed contingent labor hiring process for approximately 150 contractors for new business segment, Medicare Advantage, to meet department’s unique business cycle.• Implemented independent contractor hiring and screening process for AIM.• Assisted managers in creation of new job descriptions, and posted new positions online.• Served as vendor liaison for agencies and contingent labor conversion and integration process.• Negotiated rates and terms with outsourcing services. • Served as primary contact for coordinating AIM’s presence at career and college fairs.• Submitted background checks and drug screens for candidates using Kroll Background America and Choice Point online systems.• Created matrix for credit screenings for third party vendors.• Organized and coordinated company’s semi-annual Red Cross Blood Drive.

• Recruited IT Professionals for more than 60 clients in the Nashville and Middle Tennessee area for the healthcare, music, consulting, and financial industries. • Participated in User-Acceptance Testing for new applicant tracking system.• Led training sessions and provided one-on-one training for peers and managers on new system.• Developed recruiting strategies to identify highly qualified candidates using the appropriate recruiting tools. • Evaluated and matched candidate strengths to client needs. • Negotiated candidate wage rates, terms and conditions of employment, and commitment for current and future job requirements. • Completed pre-employment requirements including reference checks and background/drug tests. • Managed contract employees on assignment. Assessed and investigated contractor related problems. Administer performance counseling, coaching, and disciplinary measures when necessary. • Worked with Account Managers to identify top accounts, target skill sets, key market segments, and client staffing requirements. • Supported team by sharing recruiting best practices and providing accurate, thorough documentation on contract employees in applicant tracking systems.

• Managed team of 12 consultants for the area Promotional Consultant team.• Created and coordinated schedules for team members during promotional events at eight locations.• Trained new consultants in product knowledge and best practices.• Increased event attendance and revenue by creating excitement.• Coached retailer associates for special events.