Bethany Jennings Email & Phone Number

London, London, Gb

As a Concierge Executive with OneFineStay, I specialize in curating personalized, high-end guest experiences, ensuring seamless service from arrival to departure. With a focus on luxury operations, I manage client expectations, coordinate premium services, and enhance the overall guest journey while driving profitability for the company.

Santa Monica, California, Us

● Joined an established 50 room boutique hotel, seeking to elevate standards of service● Approached guest experience holistically, leading monthly quality assurance meetings for all leaders recapping Glitches, Revinate Surveys, and Reviews● Launched Alice Hospitality Software property wide, and trained hotel staff on application● Optimized sell out strategies while working alongside Director of Revenue● Standardized expectations for Front Office clarified, and SOP’s for all daily responsibilities● Created a Management Development program for emerging leaders within the hotel, with structured training and monthly growth projects● Liaison with neighborhood partners to create value-adds for VIP guests

Dubai, Dubai, Ae

Change in title due to restructuring.Onboarded and coached team of four Manager In Training leaders, titled as Assistant Rooms Managers.Led front office team during a work stoppage, training other hotel leaders to assist in hotel operations.

Dubai, Dubai, Ae

Led and managed all aspects of Front Office department and ensure all service standards are followed with friendly and engaging serviceEffectively managed team of 25 employees throughout 4 separate departments and 3 union agreements dailyLed monthly team meetings in each department, and quarterly team bonding combining all departments.Onboarded and coached 3 MITs into assistant rooms manager roles. Was responsible for their training, growth and development. Handled guest concerns and reacted quickly, tracking and notifying proper areas to guaranteememorable moments for guestsMaximized rooms revenue strategies and practices through launching upgrade incentive program.Collaborated with outside departments to coordinate solutions and retain guest satisfactionAchieved Forbes 4star rating within one year of opening, through daily engagement and training of our legacy staff

Dubai, Dubai, Ae

As an Assistant Front Office Manager, I displayed leadership and interpersonal strengths to maximize the Rooms Division Operations, and to ensure an exceptional guest journey•Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service•Coach and train front office employees•Assist and perform all tasks of front desk operations•Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests•Maximize rooms revenue strategies and practices

Atlanta, Ga, Us

Joined team in pre-opening stages, and acted ashospitality expert within team of non-profitindividuals, ensuring comfortable and welcomingenvironment was created for patients undergoingtreatmentActed as evening point of contact in operating aHope Lodge, a free hospitality house for cancerpatients undergoing active outpatient cancertreatment and their caregiversEnsured all policies and procedures for both HopeLodge operations and general American CancerSociety are followed. Partnered with area hospitals, clinics and healthsystems in maintaining guest referralsCollaborated with ACS staff to ensure financial andvolunteer support of the lodge.Developed and updated policies and procedures,maintaining compliance with statutory, regulatoryand local, state and federal guidelines relating toHIPAA, benefits administration and general liability.

Managed a high-end salon in Downtown Dallas. Oversaw an increased profit growth by optimizing stylist scheduling and expanding hours while launching a monthly salon promotion. Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, ensured compliance with Texas law, and executed quarterly employee appreciation events. Managed inventory by implementing more effective tracking tools, projecting demand, and ordering of all backbar and retail products. Was responsible for salon’s social media channels. Raised our google and yelp scores from 4.3 to a 4.8 over a 8 month time period.

Handled client relations, bookings, inventory and ordering of retail salon products.

Bethesda, Maryland, Us

Responsible for SPG member relations, handled all social media engagement, substituted as sales assistant when needed, and acted as Executive Assistant to the general manager. I was able to raise GSS scores through guest satisfaction initiatives, and incorporate management hotel-wide in guest outreach. In addition to my daily roles, I took on additional projects i.e. execution of Christmas decorations for the hotel.

Dallas, Tx, Us

High paced cafe located inside a premier five star hotel. Was responsible for guest relations, communicating any issues to proper department, and providing friendly food and beverage service at the high standards of our surroundings.

Client relations, organized and filed all vendor and client contacts, was point of contact for event days, assisted with set up and tear down.

Responsible for beer and wine ordering and inventory. In charge of cash drawer reconciliation and deposits. Also handled maintenance and created cleaning schedules.

Dallas, Tx, Us

Interned with Marketing Department, brainstormed and launched podcast, created content for social feeds, organized contacts and delivery routes of monthly publication.

Upper Arlington, Oh, Us

Associate'S Degree, Practical Theology

Education record