Bethany Mccarthy Email & Phone Number

Manchester, Nh, Us

New Hampshire, United States

• Exhibit a customer-centric culture of communication, leveraging acquired skills to promote company vision of delivering memorable customer experiences.• Gain strong credibility with customers by providing appropriate information to address concerns regarding their business funding.• Collaborate cross-functionally with internal groups to problem-solve and communicate updates to other stakeholders as appropriate.• Employ acquired expertise in documents review, file updates, billing inquiries, payment histories, and diverse company systems to best service customers.

Manchester, New Hampshire, United States (Remote)

• Established a consultative, value-focused customer service approach, offering seamless digital options at every touchpoint to effectively de-escalate customer challenges.• Confident in management of customers’ inquiries, utilizing superior negotiation skills in delinquent balance collection efforts in accordance with federal, state, and local regulations.• Conducted meticulous review of past due accounts, promptly contacting residential customers to arrange mutually acceptable payment arrangements, while skillfully retaining customers for ongoing services. • Demonstrated high degree of professionalism, integrity, and ethical behavior, maintaining confidentiality of sensitive employee, customer, and business data.

Boston, Massachusetts, United States

• Developed and customized insurance programs to suit individual customer needs, frequently covering a variety of risks.• Promoted and sell a diverse range of insurance policies to businesses and individuals, including life, health, property and casualty.• Assured policy requirements are fulfilled, accurately calculating premiums and establishing acceptable payment methods.• Interviewed prospective clients, obtaining customer financial resources data and needs, the physical condition of the person or property to be insured, and engaging in existing coverage discussions.

Bedford, New Hampshire, United States

Manchester, New Hampshire, United States

• Developed and customized insurance programs to suit individual customer needs, frequently covering a variety of risks.• Promoted and sold a diverse range of insurance policies to businesses and individuals, including life, health, property and casualty.• Assured policy requirements are fulfilled, accurately calculating premiums and establishing acceptable payment methods.• Interviewed prospective clients, obtaining customer financial resources data and needs, the physical condition of the person or property to be insured, and engaging in existing coverage discussions.

Manchester, New Hampshire, United States

• Developed and implemented innovative presentation skills, enabling successful phone solicitations, group presentations at company-sponsored gatherings and public speaking engagements to community groups on the subject of financial well-being.• Skillful utilization of referrals, occupational and special interest groups to develop database for long-term client sources.• Prepared comprehensive protection plans by thoroughly analyzing, calculating and quoting acceptable rates for immediate coverage and long-term strategies.• Coordinated policy delivery with clients, explaining features and coverages in their entirety, assuring clients full understanding and enhancing the client experience.• Performed periodic follow-up engagements, evaluating changes in client needs and offering product updates to ensure complete coverage at all times.