Oversight of the Downtown Tempe brand, public relations, digital marketing, communications, and advertising strategy. Worked with stakeholders to promote downtown Tempe as a destination. Led event marketing strategies for signature and community events.

Division Manager in the Parks and Recreation Department with direct oversight of the strategic planning, operations and budget for customer experience, cultural arts, marketing & communications, city-wide special events, and facility rentals. Developed and executed the city-wide customer service philosophy, and introduce new strategies to improve communication, increase efficiency and create consistency.Designed, delivered and evaluated integrated communication strategies and engagement systems to inform, educate and inspire staff, stakeholders and customers consistently and efficiently. Streamlined systems and processes within the Parks and Recreation Department to improve efficiency and enhance service. Implemented consistent processes across all frontline operations, created the online Guest Services portal to serve more customers online, and created consistency across all facility rentals in the city. Managed the strategic communications planning and execution of large-scale projects in the community, to include capital improvement projects, community input campaigns, and campaigns for recreation services.Site supervisor of the Redmond Community Center at Marymoor Village facility and responsible for all aspects of facility maintenance, quality, experience, and programming.

Operator of the Sammamish Community YMCA (76,000sf) multipurpose facility and responsible for all facility maintenance, quality assurance, programming, customer experience, and staffing.Led complex projects in operational areas including annual giving, branch marketing and communications, board work, strategic planning and volunteerism.Oversight of capital expenditure budget and planning for the association, with oversight of net facilities, and administration of association wide facilities planning.Worked in collaboration with Association functional departments and branches to ensure consistent and smooth deployment of systems, processes and projects. Implemented policies & guidelines across all branches consistency- and developed training manuals, internal guidelines and trainings to support alignment.

Responsible for the vision, leadership and direction of engagement, acquisition and retention, volunteerism, community programming and call center operations for four facilities.Created and executed internal and external campaigns for a variety of audiences. Led giving campaigns to target donors, membership campaigns to increase revenue and customer experience campaigns to improve service across all three facilities. Conducted monthly in-service trainings for over 100 departmental staff on providing exceptional service, efficient program enrollment, relationship building and conflict resolution.

Branch Director for the Lincoln Family YMCA facility and hotel. Managed fitness services, membership, school age programs, youth sports, and hotel operations.