Bethany Schiffman, Ph.D. Email & Phone Number

Washington DC-Baltimore Area

• Worked with experts to analyze and design the policies of federal client—the Cybersecurity and Infrastructure Security Agency’s (CISA)—services, ensuring people-first design processes
• Led critical client projects including the creation and operationalization of toolkit and training materials entitled “CX World,” the Capacity Building Customer Experience Survey Program, etc.
• Headed the planning, design, and execution of 8-part series of virtual and in-person, 3-day workshops for the Bureau of Consular Affairs “CA Horizons” 15-year reorganization project
• Managed all aspects of internal and client-facing project collaborations for key ventures such as overseeing Qualtrics licensing across the Cybersecurity Division—including collecting, consolidating, and analyzing.
• Appointed to take over and/or create key written deliverables for diverse audiences, including reports, presentations, policy briefs, and toolkits, in recognition of exemplary writing skills
• Designed and led team training on effective oral communication with 100% of team “agreeing” or “strongly agreeing” the training was helpful

Los Angeles, CA

• Independently managed 40+ research projects, some simultaneously, using problem solving, organizational, and time management skills to complete all tasks in fast-paced environment without ever working overtime or.
• Recognized for leadership and teamwork skills, enthusiasm, initiative, flexibility, multitasking abilities, and organization by various honorable promotions such as lead Graduate Student Instructor, TeachingAssistant.
• Delivered high-quality, timely internal and external project deliverables (e.g. proposals, papers, oral presentations)
• Coordinated with diverse, interdisciplinary team of internal stakeholders to manage processes and design partner-facing events and instruction, including university-wide symposium
• Collaborated with colleagues to raise and manage $8,000 conference budget to organize successful international event with website, 6 panels, and 2 keynotes totaling 18 presentations by presenters from around the US.
• Flexibly adapted to evolving needs of supervisors and students, routinely changing lesson plans or pedagogical techniques in order to deliver timely and effective customer service to 200+ individuals from diverse.

• Independently originated and authored long-term, book-length, peer-reviewed study analyzing politics, race, narrative, new media and globalization in Martinique, Guadeloupe, Guiana
• Developed original theoretical model to conduct sophisticated analysis of the unique positioning of France’s Caribbean overseas departments in national and international affairs
• Synthesized large volumes of data on narrative conceptions of nationhood from numerous resources including internet research such as 1 Spotify album, 14 YouTube videos, 139 blog posts, and 100+interviews, book jackets.
• Designed 20+ original, peer-reviewed research projects including developing appropriate research methodologies to conduct sophisticated research and analysis using numerous resources and synthesizing complex.
• Gained regional knowledge of France, Canada, northern Africa, sub-Saharan Africa, Western Africa, and the Caribbean through 50+ hours coursework and 15+ research papers on regional politics andworld affairs
• Honed analytical skills and crafted 20+ written assessments of foreign affairs that utilized numerous databases and archives and provided unique recommendations resulting in 380+ pages, including 170 pages in English.

Los Angeles, California, United States

• Wrote and edited clear internal and external deliverables totaling 900+ pages (e.g., emails, blog post, interview notes, lit reviews, oral presentations, dissertation, published book chapter, etc.)
• Independently storyboarded 400+ partner-facing oral presentations to communicate research findings and/or educational content, using feedback to improve final deliverables
• Utilized written deliverables, webinars, live and digital presentations, etc. to clearly communicate complex ideas to diverse audiences totaling 460+ hours of effective presentation
• Drafted, edited, and formatted forthcoming chapter arguing for incorporation of internet texts into higher education classrooms, ensuring readiness for public dissemination
• Received several teaching awards and honors including nomination to teach new departmental educators and to design, prepare, and lead several workshops for senior partners
• Presented at 13 national and international conferences and delivered 7 invited talks providing unique insight into issues including race in modern France, narrative and political power in Rwanda, technology trends in.

Los Angeles, CA

Translated primary sources from French to English for senior partners

Detroit, MI And Los Angeles, CA

Tutored various students ranging from Middle School to College in subjects ranging from SAT prep to English to French.

Detroit, MI

• Wrote text in English and French for GM dealers’ websites to improve Google rankings
• Optimized and stream-lined process for preparing and maintaining French sites
• Responsible for various important projects: French keyword research, team video, etc.
• Improved various processes and innovated important steps for site performance
• Nominated for internal employee recognition award (STAR) and received official “Kudos”

Bloomfield Hills, MI

• Performed clerical tasks including sorting & sending mail, filing, transcribing, copying, etc.
• Answered phones, directed calls, greeted visitors, managed travel arrangements
• Accepted rent payment and mailed out checks for Accounts Payable
• Drafted correspondence for Property Managers including letters to Attorney General

Breckendridge, CO

• Served as head cashier, represented the restaurant, and acted as “point person” to address customer concerns and dissatisfaction and provide superior customer service
• Trained new employees, managed employee paperwork, and coordinated cashier scheduling
• Balanced all cash drawers and prepared daily bank deposits, responsible for many thousands of dollars in cash each day
• Served as executive assistant to owner, doing work as needed (drafted written communications, answered phones, created signage, represented the company to customers, etc.)

New York, New York

Doctor Of Philosophy (Ph.D.), French And Francophone Studies

Expert in France and French Caribbean culture and politics, and teaching/pedagogy Fluent in French Exceptional skills in: research.

Bachelor Of Arts - Ba, French & Anthropology

Activities and Societies: Phi Beta Kappa (Junior) Summa Cum Laude Highest Honors in French High Honors in Anthropology Presidential Honors.