Beth Slade Email & Phone Number

United Kingdom

Working with large enterprise hiring customers to deliver maximum value, identify opportunities and protect the revenue. Which involves:• Developing retention strategies by becoming a client partner to our customers - maximizing the benefits of their investment• Partnering alongside the LinkedIn Sales organisation as well as other key cross-functional teams to lead post-sales implementation and project management activity.• Utilising LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.• Maintaining a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment• Becoming a thought leader within the Recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.I am also currently a participant on the WiN Pay It Forward Programme which has helped me focus on where I want to be in LinkedIn. I am a Lead for the London CSO Community Builders Crew and I have been buddying new starters in the team and enjoying the coaching aspect of this.

Bracknell, England, United Kingdom

A field based Senior Customer Success Manager working with Skillsoft's strategic customers customers to help them achieve maximum value from their Learning solutions.• Understanding of customer requirements to create and roll our targeted training interventions• Measurement of programmes to demonstrate value and skills gain to the business• Consultation around programme creation, delivery and execution to ensure contract success is realised• Part of the Global project team tasked with creating a new value model in Skillsoft, which involved creating training modules for CSM's to complete.• Part of the project team working on a new success workshop for new customers. Responsible for creation and delivery of the content for setting strong success criteria/goals.

Field Based

A Learning Consultant working with Skillsoft customers to help them achieve maximum value from their eLearning solutions.• Understanding of customer requirements to create and roll our targeted training interventions• Measurement of programmes to demonstrate value and skills gain to the business• Consultation around programme creation, delivery and execution to ensure contract success is realised

Camberley

• Successfully project managed and delivered customised women in action training programmes to globally recognised organisations• End to end facilitation of continuous leadership journey for over 300 participants • Design, creation and delivery of virtual Excel; Basic, Intermediate and Advanced training programmes • Creation of bespoke executive dashboard reporting to demonstrate metrics identified by the customer• Program management of some of the largest EMEA accounts

Slough, United Kingdom

• As below with the addition of managing Project Management apprentices within the Service Delivery team. All successfully completed their apprenticeships

Slough

• Managed apprenticeship programme budgets to ensure they delivered the companies specified margin• Oversaw the successful overall delivery of the Atos apprenticeship programme • Grew the Atos account by engaging and maintaining relationship with managers at all levels • Developed and maintain an outstanding working relationship with the Atos, by clearly understanding their business needs and translating them into apprenticeship opportunities• Remained an advocate for my customer to when working with internal stakeholders to ensure recruitment and delivery needs are met, delivered on time and to an excellent standard• Consulted, alongside the Account Manager, with new client contract negotiations and renewals to successfully win new business•Translated client requirements into training schedules and Individual Learning Plans. Specifically Project Management and Cyber Security which were very successful programmes.

Slough

• Successful Safeguarding office for Apprentices whilst they are on programme with QA• Maintained strong relationships with external Youth contacts to ensure a steady flow of referrals including specialist work in difficult areas as required• Held strong relationships with internal stakeholders such as tutors and assessors to ensure Apprenticeship visits can be carried out with easy• Joint leader of the Equality and Diversity Steering group• Raised awareness of apprenticeships by; running careers events, workshops and school careers talks across the UK

Bracknell

•Responsible for the end to end recruitment process of internal and external permanent employees throughout our UK offices. I support Customer Service up to £30,000•Fulfil all reporting requirements for the wider team•Managed all Work Experience requests across the business

Bracknell

•Responsible for delivery and project coordination of annual Graduate, Internship and Apprenticeship campaigns, including identifying appropriate resourcing strategies, advertising, interviewing, organising and facilitating of assessment days and planning induction processes. •Ad-hoc project support to wider team•Candidate management•Manage all PO raising and Invoicing activities for the talent team spend to a variety of Vendors•Co-ordinate Global recruitment•Developed and maintain full MI suite for Talent Team•Manage relationship with systems supplier with a focus on continuous improvement

Bracknell

• Manage the receipt of “new demand” from the Permanent Vacancy Inbox by: • Inputting requests onto the internal recruitment system (iGRasp) within SLAs • Ensuring that all the correct approvals and paperwork are in place • Ensuring the role profiles have a consistent look & feel and comply with legislation• An iGRasp super-user supporting the team with adhoc reporting requirements• Provide the team and internal stakeholders with reports for the recruitment team• Answer incoming calls and manage the voicemail messages for the team telephone number• Manage the Careers mailbox ensuring all queries are answered within SLAs• Collate weekly hot jobs and distribute them ensuring they are advertised appropriately for internal colleagues• Provide support on the Redeployment project, ensuring all colleagues on consultation are given priority to closed pool jobs• Set up team audios, conferences and meetings, ensuring relevant equipment is available• Administer the shared drive ensuring that documentation is filed in the appropriate locations.• Ad hoc support for the team including:• Manage Candidate Interviews & Assessment Days, and prepare relevant documentation & schedules • Supporting the Talent Managers depending on work load• Support on ad hoc projects as required •Completing Telephone interviews and support in face to face interviews

Bracknell

• Validating and processing orders within an agreed SLA• Liaising closely with account managers and external customers to gather information, provide updates, chase for responses and confirm dates• Completing order forms with correct information and sending them over to other operators. • Answering calls from internal and external sources and solving their queries with a high level of customer service • Chasing up other operators and internal customers about rejected orders• Designing and implementing an access database to track all of our orders, providing training on this to on and offshore members of the team.• Training members of the team on my work stream• Making improvements to the Thus Porting• Creating reports to send to customer with updated information from the access database I have created.• Placing orders accurately on a variety of different Cable and Wireless systems daily• Working closely with other members of the team being flexible where help is needed• Managing my own mailbox within the agreed SLA• Organised the porting desk Livelink folders to show only relevant and up to date information, made sure that everything is easy to find and easily updatable• Won colleague of the month decided upon by the managers

Reading, United Kingdom

•Answered calls within the agreed Service Level agreement, acting as a main point of contact for clients and independent financial advisors (IFA’s) for the company. • Provided an excellent level of customer service to all callers• Re-issued documentation as requested by clients and IFA’s• Liaised closely with other departments within the company in order to provide information to customers in an efficient manor.• Maintained detailed contacts on bespoke software (KIM)• Raised helpdesks with other departments with requests that need to be processed beyond my role.• Dealt with complaints in an empathetic and professional manor, referring to the complaints department to get solutions to client complaints.• Gained a good knowledge of the business as a whole and the products offered to be able to answer queries effectively

Henley

• Placed deals over the phone and via fax maintaining a high level of accuracy 0.25%• Use of internal bespoke software and MS packages ( Excel, Word ) daily• Planned and organised several team events.• Liaised with both internal and external customers• Processed confidential information in line with data protection act• Investigation of dealing errors. Followed by rectifying the deal and backing it up with the relevant documentation• Faxed and emailed clients with details relating to deals place.

Bracknell

• Ensured accurate and timely scanning of all work meeting quality requirements.• Returned appropriate documentation to external customers.• Collated, prepared and distributed outgoing post.• Undertook general admin such as photocopying, faxing and filing• Indexed to appropriate work queue and administer work queue as required.• Ensured accuracy and consistency of data input. Also during my time at GMAC I was given the opportunity to take part in a secondment within the IT finance department which involved: Purchasing goods for the IT department, comparing prices for the products or consultancy, raising purchase orders and matching invoices to those purchase orders. This involved using Peoplesoft.

Bracknell

Worked as a part time sales assistant, working specifically with entertainment department, customer service desk, answering customer calls, and working on the tills. The department has a stock change every month which involves selecting stock, preparing it and putting it onto the shop floor following directions to achieve the desired layout.

Education record

Whilst working at QA, I have attended the following courses: Microsoft Excel Intermediate APM Introductory Certificate Achieving Customer.

Education record