Beth Slade Email & Phone Number

London Area, United Kingdom

National Memorial Arboretum Branch, National Branches District, South East Region

Standard Bearer for the Royal British Legion National Memorial Arboretum Branch (since 2011), National Branches District (since 2017), and South East Region (since 2019)

London, United Kingdom

Management of a number of utility client accounts, including relationship, business development, financial and resource management.

Responsible for the day-to-day operation of a central market service; including all change, major incident management, client management, reporting, business development, and operational improvements.

London, United Kingdom

Responsible for the design, and implementation of a service to support a newly established centralised market. Including co-ordination and execution of 1st, 2nd, and 3rd line processes and training, knowledge transfer from project into service, onboarding of 70+ organisations and in excess of 1000 industry users, cutover, and management of hypercare post go-live.

Redhill, United Kingdom

Process mapping of as-is processes, and detailed requirements capture and prioritisation to ensure continued business operations in the face of a large scale market change, development of functional design documents to enable solution development, business support through testing.

Solihull, United Kingdom

Birmingham, United Kingdom

Leicester

Leicester, United Kingdom

Oxford, United Kingdom

In this role, Beth was responsible for many simultaneous small change projects within the Industrial and Commercial Energy Operations business area. Meeting with Business Managers fortnightly to provide updates on progress and suggestions for future changes; liaising with other business areas where necessary to enable cross functional change delivery. Key Achievements:• Designed, planned and supported delivery of a new telephony structure for the Small Multi Premise teams to enable handling of large call volumes more effectively to deliver better customer service – leading to increased Net Promoter Score. • Implemented service changes to support new sales propositions designed to reduce margin leakage and increase profitability by putting in place processes, system changes and opening communication channels. Redesigning and arranging training for telephony best practise.• Attended and provided significant I&C perspective to the initial gaps and synergies workshops prior to solution design for the SAP CRM and ISU programme; a multi-million pound project tasked with aligning billing platforms and reducing costs.• Key stakeholder for credit management project, Brite. Ensuring I&C Account Management requirements were captured, balancing customer service and business needs and communicating outcomes and changes to the business area. • Implemented a telephony management process to reduce cost by effectively recycling phone numbers and creating effective call routing – releasing numbers no longer required, creating a saving of over £18k per annum.

Oxford, United Kingdom

Working as part of a small team to cover the training needs of approx 120 FTE and covering training for new starters. Beth was responsible for SAP and Gas Industry training along with on hand query support within the teams. Key Achievements: • Fully documented and arranged IS sign off for all SAP Processes and built an online directory of the guides so that they’re accessible across the business – filling a distinct knowledge gap for front line agents.• Redesigned and trained the Shipper Agreed Reads process, to enable significant reduction in industry charges and enabling the business to effectively recover lost costs in a timely manner through the Inter-Shipper Dispute process. • Facilitated business segmentation by training, arranging portfolios and supporting the move of SAP accounts into the Multi Site Segment. • Trained 3 groups of new starters back-to-back to support the business segmentation and provided query support for several months afterwards.

Leicester, United Kingdom

Leicester, United Kingdom

Supporting an Account Manager; the key responsibilities of this role were helping customers with queries received by email, telephone, fax and post.

Coventry, United Kingdom

Education record

Education record