Bethany Mills Email & Phone Number

Sterling, Virginia, United States

Major Responsibilities:I have developed and regularly refined streamlined protocols governing collaboration between technical teams and project managers, as well as project managers and clients, encompassing end-to-end processes for all product lines.Key Deliverables:- Optimized membership and conference interactions and achieved an impressive 95% retention rate by spearheading delivery of B2C SaaS products to over 60 associations.- Introduced monthly client webinar series to bolster product marketing efforts and achieve 40% surge in product utilization.- Maximized customer engagement and utility by conducting product-level testing at each phase.

Sterling, Virginia, United States

Major Responsibilities:I have built and mentored a team of four Project Managers and ten IT specialists. I formulated a visionary strategy and established product objectives, all while advocating for the client, ensuring sustained product adoption rates, and collaborating with the C-level executive suite. Additionally, I provided daily client service while leveraging the HubSpot CRM platform.Key Deliverables:- Outperformed all assigned tasks and met overall organizational milestones.- Identified pain points and marketing opportunities for success stories while collaborating closely with sales team.

Sterling, Virginia, United States

Major Responsibilities:I have provided regular updates on project progress and effectively identified and resolved potential obstacles, ensuring the punctual and on-budget delivery of projects. I have also liaised with stakeholders, including executive management. Furthermore, I performed a comprehensive project scope analysis by utilizing competitive analysis, customer interviews, and feature requests.Key Deliverables:- Enhanced team efficiency 150% within initial three years by creating a project performance management system.- Attained outstanding annual retention rate of 95% or above by orchestrating all marketing and retention initiatives.

Alexandria, Virginia, United States

- Served as DBA or project lead in the completion of all data-related projects. Worked with staff, including C-level suite, to analyze all IT and data business needs and developed necessary projects, managing them from business requirements analysis to solutions delivery and support.- Developed ongoing data reports to track and manage association's membership data.- Managed the cross-departmental project of a complete membership structure overhaul designed to increase revenue and membership.

Alexandria, Virginia, United States

Coursework Completed, International Affairs - International Politics And Human Rights

Activities and Societies: American University Mediation Services

Bachelor Of Arts - Ba, Pre-Law Government

Activities and Societies: Phi Eta Sigma Honor Society; Phi Alpha Theta Government Honor Society; Pi Gamma Mu Social Sciences Honor Society.

High School Diploma