Bethany Wright Email & Phone Number

Orlando, Florida, United States

• Correspond with physicians and medical staff to ensure Partner Success
• Respond to Partner inquiries via phone, chat, and email in a timely and professional manner and provide product and service information
• Maintain records and accounts for vaccine inventory and medical billing
• Handle at least 110 Inbound/Outbound Partner service calls, emails, chats and other related requests per week
• Develop and maintain relationships with Partner to ensure continued enrollment and success

Orlando, Florida, United States

• Provide exceptional customer service across all channels of business (DTC consumers, Wholesale client accounts, and Field sales groups)
• Handle Inbound/Outbound Customer service calls, emails, chat and other related requests
• Interacting with Sales and Distribution contacts to ensure an end-to-end quality of service to customers
• Trade Show and Convention Brand advocate

Orlando, Florida, United States

• Prospect and enroll new customers and other key targets for partnership opportunities
• Cultivating and maintaining positive relationships to ensure high levels of customer satisfaction, leading to strong renewals, and growth opportunities
• Hiring, onboarding, and training new employees to ensure our services are delivered with the highest standard of excellence
• Plan, schedule, and implement programs
• Designed and developed performance evaluation forms for quarterly reviews
• Ensure proper compliance to customer standards

Orlando, Florida Area

• Developed and implemented a learning strategy with corresponding curriculum to achieve theorganization's goals
• Modified curriculum to best support the organization’s long-term performance objectives
• Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and PowerPoint
• Conducted performance gap analysis to assess current state and prioritize performance issues
• Delivered materials using various training techniques, including classroom model, small groups, and one-on-one interventions
• Designed and developed performance evaluation forms for quarterly reviews

Heathrow, FL

Customer service at inbound call center for credit card accounts

Master Of Education (M.Ed.), Secondary Education And Teaching

Bachelor Of Science (Bs), Biology/Biological Sciences, Health Sciences