http://partnersforimpact.com/Action-oriented consulting supporting nonprofits, local governments, churches, and community coalitions by providing tools, processes, and leadership that make organizations stronger and collaboration more effective.Homeless Service Program Design and Set Up: I can offer particular support in programs addressing family homelessness and establishing Rapid Rehousing projects. Organizational/Service System Assessment: Services include analysis of strengths, weaknesses, resources and gaps; environmental scan; consumer or stakeholder feedback; needs assessment; etc. Nonprofit Capacity Building: Services include planning and implementing strategies to strengthen an organization, board or staff development; process improvement; data tracking and utilization; program design; policies and procedures; etc. Visioning and Strategic Planning: Services include gathering input and facilitating planning processes; working with agencies to create high level goals that emerge from a shared vision and directly link to program and staff performance objectives. Workflow and Process Mapping: This includes facilitating and providing visualization tools to show complex processes within an organization or across organizations and sectors. Use of Metrics, Quality Improvement and Outcome Tracking: Nonprofits are finding an increasing need for the use of data driven practices. I can help by providing structure and tools for evaluation; dashboards; and Continuous Quality Improvement (CQI) as well as support in using data for program planning, grant writing, fund raising, etc. Collaboration: Services include supporting organizations and complex service systems in their efforts to collaborate - establishing a shared vision, clear expectations, process and procedures, ongoing communications, and accountability.

As the Data Team Director, I lead a team within NCCEH, working across our state and using multiple data sources, to look deeply at the needs, services, and impact of nonprofit and government efforts to ending homelessness in NC. We will also be providing system admin support for 80+ NC counties, strengthening local capacity for gathering high quality data about homeless services and service recipients.

PLM Families Together (PLMFT) moves families from homelessness to stable housing. PLMFT is a 34 year old agency with an annual budget of $850K, nine full-time employees, multiple student interns and over 400 volunteers annually. Accomplishments as Executive Director include: - Maintained Agency of Excellence with United Way of the Greater Triangle since 2009 - Received the GSK Impact Award in 2013 for creating a healthier Triangle; award judge in 2014- Increased program outcomes by 82% from 44 families housed in 2008-09 to 81 families in 2013-14; 76% of families move to stable housing within 60 days through Rehousing; 83% of families maintain independent housing beyond one year.- Moved PLMFT from a net deficit in FY 2008 of ($36K) to a net asset of $450K FY 2012 including six months of operating reserve.- Diversified funding from 61% government:39% private in 2009-10 to 46% government:54% private in 2013-14, increasing private revenues by 46%. - 100% clean audits 2009-10 through 2013-14- Reorganized primary programming from shelter to rehousingImplemented program evaluation, staff performance metrics and review processes including Management By Objectives plans- Engaged multiple organizational capacity building initiatives including an organizational assessment; new fundraising strategies and planning; board and committee development; staff restructuring; risk assessment and response; policy development (financial management policies and bookkeeping procedures, human resources manual, program guidelines, volunteer policies); operations and executive planning; and communications strategies - Managed PLMFT owned and leased properties (owned: 8-unit apartment & office facility; leased: 30 separate apartments) and negotiated storm water drainage project with the city of Raleigh- Served as a lead in a multi-agency collaborative pilot project for Centralized Intake; served as joint partner in multi-agency collaborative, Fostering Youth Opportunities

As a Consultant, I assist clergy and lay leaders through congregational visioning & planning, discernment of ministry & ministry structures, working through conflict and developing leadership.As a Research & Educational Design Specialist, I assist the Center in developing workshops and conducting research on topics that are relevant to today's church leaders.

Through GTM, I provide coaching and consulting for nonprofits, community organizations, and faith communities by assisting leaders in Community Development; Assessment; Strategic Planning; Evaluation; Quality Improvement; and Leadership/Team Development.I use an appreciative approach to planning with a four step process. 1- discovery (gathering information & data around what has been and what is current, particularly including an examination of strengths and positive past experiences), 2- dreaming (creatively visioning what is hoped for), 3- identifying values then designing goals and strategies. 4- creating structure for implementation (teams, resources, accountability, check-in & review processes).Other aspects of my work with individuals and organizations follow a similar pattern or a deepened focus on one or more steps of the appreciative planning process and may include extended support in an area such as program evaluation or leadership coaching.

My responsibilities at The Durham Center included:- Develop/restructure and manage the quality management and information technology departments- Design data gathering and reporting processes for internal departments, customer service and contracted provider agencies - Design and write annual reports, monthly and quarterly board reports, reports for legislators, state officials and internal management purposes- Coordinate and monitor compliance with state required outcome and client survey data collection with contract providers- Work with teams to design data collection processes, instruments, surveys and clinical forms - Chair community collaborative committee for outcome evaluation of the child system of care- Chair Mental Health Systems Transition Project evaluation group for evidence based practices - Monitor quality improvement plans and compliance with quality management reporting requirements- Develop and lead trainings on quality improvement and evaluation related topics

My responsibilities at The Prince of Peace included:- Develop ministries and programs for welcoming and incorporating newcomers, small groups, pastoral care, intercessory prayer and team leadership - Purchase, set up and manage church membership database- Design and coordinate newcomer and member follow up processes- Work with teams to develop and implement communication processes among team leaders, staff, vestry and clergy- Recruit and coordinate volunteers at multiple levels- Develop marketing materials- Organize small groups and provide assistance for small group leadersI continue to attend the Prince of Peace and actively volunteer with communications, adult and youth formation.

Bordeaux Consulting, Inc. provided consultation and training services to nonprofits, primarily regional and county level Smart Start agencies in the areas of community assessment, program evaluation, program planning and strategic planning.

My responsibilities at FPG included:- Provide technical assistance in program evaluation for local Smart Start agencies across NC- Assist in the development of the NC Smart Start Program Evaluation Manual- Lead Smart Start evaluation trainings and workshops across the stateAlso from June 1997 - August 1997 I worked with FPG through a collaborative with the Orange County Partnership for Children to assist with a countywide evaluation of Smart Start activities in Orange County by developing evaluation materials; collecting and aggregating data and providing data summary reports.

First as an intern and then as Program Manager, my responsibilities at the Orange County Partnership included:- Manage and monitor grant contracts- Review and compile programmatic and fiscal reports- Provide technical assistance and training for grantees in the areas of program development and implementation, program evaluation and accountability procedures- Support board and committees through strategic planning and project implementation- Plan events- Negotiate collaboration among nonprofit agencies vying for Smart Start funds- Supervise administrative staff and manage all aspects of the agency in absence of the Executive Director