Customer service, inside sales, novice designer, 3D apprentice, lover of all things beer & keg related

Exceeded sales goals from past and present employees with a closing rate of over 35%- doubling closing rates for any other employee.Teaming with companies within the Industry to ensure a smooth customer experience for our clients.Delegating information to the owner; calendaring events and reminders with the purpose of maintaining my standards of optimal customer service. Mapping and plotting routes with vendors that saves labor and money- allowing us to serve our customers and our vendors to the best of our ability.Other basic office duties include: filing, clerical, quick books, spreadsheet management and training new employees.

If a customer has a complaint- it's my job to fix it! Customer Service is a very important goal for me. I've been the customer on many occasions and I like to extend the type of customer service that I'd wish to receive if I were on the other end of the phone or email. I like to take an approach that involves carefully listening to the complaint, taking steps to understand it, finding out exactly what happened to cause the customer to be unsatisfied, working with my team to assure that we can prevent mistakes like this in the future and most importantly making sure the customer feels validated and appreciated. Since I've taken over customer service for my company we have over a 99% satisfaction ranking across four selling platforms- and I find that to be an outstanding testament to our company for all of our team-work and to our amazing customers. Other things that I have done at Arctic Buffalo include:Managing all of our promoters:(we have amazing people that promote our products all over the world)Developing several database and software systems to track promoter referral sales and implementing an entirely new rewards system to pay out promoters in store rewards based on promo performance. (the response has been extremely favorable since switching to this method)Establishing new sales and social media platforms.Our Etsy account is only an infant, in it's 16 month of sales and we've sold over 5,000 orders. New selling platforms and the problems that they cause: Pinterest rolled out buyable pins a few months back, which was fantastic. I have managed (with time and patience) to properly incorporate our buyable pins with a marketable turn-around. Also, I do some Quick Books/Inventory stuff.

Reception desk, data entry, attorney scheduling, purchasing agent, off-site storage manager, basic administrative duties, occasional accounting

Purchasing and inventorying for manufacturing plant, information logging, time-studies, order completion

Cashier, Deli, Bakery, price verification, ordering

Partnership contracting with local business for general maintenance and preservation of tile and carpet flooring.