Beth Cox Email & Phone Number

Monroe, Louisiana, United States

Pennsylvania, United States

• Job Summary:
• Responsible for developing a new team within the organization, utilizing existing talent and integrating two different groups to become the forward-facing unit performing all quoting for our existing customers and.
• Provide technical and operational answers for RFI/RFPs
• Responsible for ensuring that each customer project is implemented successfully by providing consultation, guidance, and technical support during the entire customer life cycle and guiding key customer contacts through.
• Collaborate with the MSP Solutions Director, Sales and Business Development, Sales Engineering, and Account Management teams on ongoing account strategy, vision, and to identify additional opportunities in existing.
• Main point of contact working with Microsoft Delivery Team on the design and deployment of Microsoft Dynamics 365 ERP platform into the Managed Service business unit, created all training documentation on the system.

Leesburg, VA

• Job Summary:
• Supported the sales process by collaborating with Account Managers, Sales Engineers, Network Engineers, and customers from pre-sales through solution design and delivery.
• Collaborated with leaders and stakeholders of all internal teams through the entire sales cycle including RFI/RFPs, Net New Opportunities, Existing Customers Renewals/New Solutions, Demos, and POCs.
• Facilitated technical solution discovery calls for new customer opportunities
• Collaborated with Network Engineering, Operations, and Implementation teams to ensure proper execution of customer’s defined solution ensuring a successful deployment and implementation
• Responsible for creation of all customer Quotes and Sales Orders

Chantilly, VA

• Job Summary:
• Managed daily operations for the global TNS Network including site moves, foreseeable projects, best practice, standardization, and service delivery.
• Responsible for ordering, installing, and decommissioning of network hardware on the network
• Coordinated and performed network maintenance as needed.
• Performed customer hot cuts when closing POPs or changing customer facility circuits
• Assigned and configured interfaces on Juniper SRX Gateways and Cisco multi- layer switches and routers for network circuits

Ashburn, VA

• Job Summary:
• Performed all circuit pre-testing and troubleshooting with LECs to locate and arrange for repair any issues found pre-install.
• Configured Verizon Gateway router interfaces for customer internet connections.
• Configured Static and BGP routing for customer connections.
• Handled all DNS, domain transfer, and zone file requirements.
• Managed all IP space requirements including: IP allocation, SWIPing blocks with ARIN, and Reverse DNS zone file administration.

Herndon, VA

• Job Summary:
• Hosted customer design discovery calls to define customer requirements, call flows, and desired system features and functionality
• Worked with Network Engineering, Customer Network Team, Carriers, and Dispatch Installation technicians to successfully design, configure, and implement VoIP and Hosted PBX services
• Maintained regular and clear communication with the customer, managed expectations, and delivered an exceptional customer experience during the service delivery process
• Provided post-install customer support for trouble resolution, call flow adjustment, training, and Moves, Adds, Changes, and Disconnects
• Provided the first level of escalation to customers for questions and issues related to their existing service 30 days post-install

Ashurn, VA

• Job Summary:
• Hosted customer design discovery calls to define customer requirements, call flows, and desired system features and functionality
• Worked with Network Engineering, Customer Network Team, Carriers, and Dispatch Installation technicians to successfully design, configure, and implement VoIP and Hosted PBX services
• Maintained regular and clear communication with the customer, managed expectations, and delivered an exceptional customer experience during the service delivery process
• Provided post-install customer support for trouble resolution, call flow adjustment, training, and Moves, Adds, Changes, and Disconnects
• Provided the first level of escalation to customers for questions and issues related to their existing service 30 days post-install

Ashburn, VA

• Job Summary:
• Team Lead/Project Manager for a major Government customer who implemented a large nationwide VPN network with over 20,000 sites.
• Performed all circuit pre-testing and troubleshooting with LECs to locate and arrange for repair of any issues found pre-install.
• Configured Verizon Gateway router interfaces for customer internet connections.
• Configured Static and BGP routing for customer connections.
• Handled all DNS, domain transfer, and zonefile requirements.

Monroe, LA

• Job Summary:
• Coordinated installation of internet circuits from post sales to post installation.
• Worked directly with LECs in circuit ordering and provisioning process.
• Allocated IP space for customers which included SWIPing blocks with ARIN and building reverse DNS zonefiles.
• Configured Intermedia backbone gateway router interfaces for customer connections.
• Assisted customers with configuration of network hardware.