Leadership and P&L responsibility for equipment installation and repair services across multiple Market Units and 800+ frontline associates. Focused on cross-pollenating individual strengths to drive development, teamwork and region results. Set robust change management plans on strategic initiatives that had significant impact on work procedures. Sponsored and evaluated six-sigma project milestones set to drive improvements in waste elimination, response time, quality and cost. Fluctuation in team size and geography helped me learn to be adaptive and remain impactful under changing times of transition.

Lead field service operations supporting equipment installs and reactive service for New England Market Unit covering 7 facilities. Gained significant experience in change management with introduction of Toughbook’s to non-technical team, rapid deployment of process changes, and newly needed supervisor data analysis skill sets. Focused on driving results through developing team on effective frontline coaching, problem solving techniques, and decision making skills.

Responsible for direct store delivery and full service operations of 9.5M case sales territory with team of 7 supervisors and 85 drivers. Provided leadership and set tactical plans to support sales, provide outstanding customer service, and meet cost performance objectives. Emphasis on coaching and development to build a stronger cross-functional collaborative team.

Responsible for budgeting, financial reporting, property rental contracts and growth of events and public offerings.

Lead customer service improvement efforts for new product introductions, order accuracy, new customer management and issue resolution. Completed data mapping for integration of existing order management system with new installation of MAS 500 general ledger and inventory management system.

Implemented and managed perishable distribution network for NE territory covering MI to ME to NC. Responsible for third-party logistics (3PL) partner execution to standards (customer service, order management, inventory control, order pick accuracy, quality/temperature control, routing, and driver execution), new store network planning and store delivery readiness. Member of core team that set national rollout plan for consolidated distribution model, selected 3PL partners, negotiated contracts and created business case for executive management team.

Lead cross-functional team set out to build and implement processes for a consolidated distribution/store delivery strategy. Established KPI’s to measure service levels and establish performance criterial for internal Retail and Food Management teams.

Managed planning for new venture products. Responsible for developing coffee shipment process, finished good demand planning, 12-month production planning and finished good deployment.

Managed warehouse operations, inventory, transportation and product availability planning. Lead team of 4 supervisors and 42 frontline employees. Responsible for optimizing production schedule to balance product availability, inventory levels, loading productivity, line efficiency and yield optimization. Focused on employee involvement to drive process improvement in areas such as direct loading and order pick productivity.

Responsible for production line performance and efficiency. Developed Training Program for new production workers. Lead implementation of MRP module for production scheduling system.

Managed satellite warehouse operations which included inventory management, store delivery order pick process, and facility maintenance. Developed strategic purchasing levels, safety stock and inventory processes that resulted in a reduction of out of stocks by 60%.

Responsible for end to end process improvement rollouts. Facilitated continuous improvement efforts involving cross-functional teams and front employees to drive results. Conducted SKU portfolio analysis for SKU reduction recommendations and sourcing matrix impacts.