Beth Greenberg Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, US

As the Director of Customer Growth AMER, I lead a talented team responsible for managing a high volume of customers with significant Annual Recurring Revenue (ARR). My focus is on scaling adoption, health, and impact programs to ensure our customers achieve maximum value from our products and services. By fostering a collaborative and innovative team.

Raleigh, North Carolina, US

Leading strategic initiatives to create, operationalize, and manage programs critical for customer success. Focus on risk mitigation, expansion, and special projects that support Pendo's goals.

Raleigh, North Carolina, US

The Growth Customer Success team manages our largest and most strategic customers at Pendo. As a Sr. Manager, I lead a team of Enterprise CSMs with a focus on partnering with our customers to deeply understand their business, provide value, and identify areas of opportunities to accomplish their goals.

Raleigh, North Carolina, US

The Commercial Select Customer Success team at Pendo services a specific customer base with a focus on adoption and growth. I currently manage a team of impressive CSM's to work with our customers by collaborating more strategically with our sales, support, and product counterparts. The customer experience we deliver focuses on uncovering positive business.

Raleigh, North Carolina, US

Successfully managed all aspects of a team of Commercial CSMs. I consistently achieved retention goals by fostering a culture of adoption and growth. Specifically, I developed and implemented a Customer Success Qualified Lead program which effectively creates a pipeline to support our Net Retention goals.

Raleigh, North Carolina, US

Raleigh, North Carolina, US

New York, New York, US

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Raleigh, North Carolina, US

• Managed all aspects of a regional customer base of $1.1M
• Completed over 1000 hours of in-person and web-based training for public accounting firms and associations
• Consistently achieved monthly renewal, training, and revenue goals
• Developed and executed customized implementation plans for CPA firms up to $5B in revenue
• Instructor of weekly NASBA accredited Continuing Professional Education [CPE] courses

Raleigh, North Carolina, US

• Managed all aspects of a regional customer base of $350K–$700K
• Provided proactive and reactive support to maximize customer results
• Managed collections for customers on monthly payment subscriptions

• Implemented successful comprehensive marketing plans with social media, email, and in-store campaigns
• Coordinated training groups, events, and race sponsorships to provide extraordinary customer service
• Created and edited print, web page, and email promotional content

Cockeysville, Maryland, US

• Successfully prospected, qualified, and closed new business for television/mobile advertising
• Implemented powerful television advertising campaigns using market research and Nielson Ratings
• Created and maintained relationships with local businesses by delivering results on their investment

Phoenix, Arizona, US

• Worked closely with the Volunteer Manager on recruitment, retention, and recognition of volunteers
• Prepared training materials and assisted in writing monthly newsletter for volunteers
• Maintained open communication with current volunteers