Leads the Epic Principal trainers (PT) for Phelps Health. The team has 10 PTs and train on 22 Epic Applications. I am an Accredited Principal Trainer for Grand Central and Patient Access

Provides project coordination, planning, scheduling, communication, and other strategic functions related to projects within Health Informatics and external departments. Identifies and communicate with project stakeholders, identify project risks and obstacles, coordinate with vendors, and perform other activities and duties as necessary to complete projects on time and on budget.Assigned as lead Project Manager for Testing during Epic implementation.Assigned as lead Project Manager for multiple facility and IT projects.

Manages recruitment and physician development projects including, but not limited to, identifying physician candidate sourcing and screening tools, and conducting phone interviews to identify physician candidates in an effort to broaden the applicant pool.Facilitates the physician orientation process for all incoming non agency physicians to ensure compliance with hospital policy.Participates in physician recruitment planning through data analysis to identify current and future physician shortages within the service area. Implements and participates in the development of the direct patient acquisition strategy, through the use of, but not limited to, web-based services and social media outlets in order to identify patient migration trends and evaluate strategy effectiveness. Monitors the online reputation for all employed physicians to include responding to complaints and ensuring that all demographic information is updated in order to maintain a strong web presence.

Answered telephone promptly and directs calls appropriately. Greeted patients warmly and respectfully. Communicated efficiently and effectively with patient and significant others and keeps them informed. Obtained complete demographic and insurance information and enters into the system accurately. Respected the confidentiality of patient information and adheres to regulations for the privacy of protected health information. Scheduled appointments according to established protocols. Showed concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. Took accurate messages and processes them in a timely manner. Updated Patient Summary Sheet at the time of each encounter.Verifies insurance coverage and collects co-payments at time of service. Met commitments, worked independently, accepted accountability, handled change, set personal standards, maintained focus under pressure, and met attendance/punctuality requirements.

Schedule patients, answer phones, bill accounts, manage insurance accounts, fill in as MA when needed,

Researched, analyzed, and responded to inquiries regarding compliance, inappropriate coding, denials, and billable services.Interacted with physicians and other patient care providers regarding billing and documentation policies, procedures, and regulations; obtains clarification of conflicting, ambiguous, or non-specific documentationInteracted with providers and management to review and/or implement codes and to update charge documents.Performed miscellaneous job-related duties as assigned.