Admissions Representative, Regency Beauty Institute, St. Louis Park, MN (2011-present)Member of admissions teams that works to increase enrollment at for national beauty institution: • Business development: Within 1 month became leading appointment setter on team, maintaining a closing rate of 60%. • Excellent communication skills: Work tirelessly on the phone to sell prospective students on the value of Regency’s cosmetology program. • Outstanding presentation skills: Proven ability to devise plans for each individual as needed and present information that increases desire to attend this educational institute. • Excellent customer service skills: Help build relationships with students through outstanding customer service and student care. Work hard to understand each student's diverse needs. • Outstanding organizational skills: Helped students develop plan, deadliness and process to help achieve final enrollment criteria. • Consistently meet or exceed gross-to-start numbers: Completed most recent month with gross-to-start rate of 72%, 10% higher than department average. • Follow-up: Respond to information inquiries and set up/schedule campus tours.

PHD Generalist, United Health Group, St. Paul, MN (May 2011 - September 2011)In this personal help desk role for large health care organization: • Customer support: Served as help desk provider for insurance agents that sold UHG's supplemental insurance for seniors. • Answered questions from customers related to uploading software on computer, about what drugs were available for Plan B insurance and other types of general to specific insurance-related questions for diverse customer base. Used strong health care industry knowledge to help solve problems. • Left to pursue full-time position with Regency, which more closely fit professional goals at that time.

Clinic Administrator, Massage Envy, Edina, MN (2010-2011)Responsible for overall operation of clinic, trained and developed all front desk staff to learn sales script, coached and developed sales skills of all staff member’s to optimize membership sales. • Administrative duties: Monitored staff schedule on a daily basis to keep payroll expenses down and to ensure clinic had full coverage for extended hours it was opened. • Sales: Consistently met or exceeded sales expectations every month. • Customer service: Maintained a high level of customer satisfaction. • Increased monthly massage counts from 1656 to 2018 in one month. • Recruited/hired/trained staff of 80 employees which included therapist and front desk/sales associate. • Broke the regional sales record in the second month employed.

Managed a staff of 21 employees.Manager of the year 2007.Mantained a high level of consumer satisfaction.Consistantly met or exceeded sales revenue quartly and annualy.Managed both fiscal and operational aspects of a sales focused retail service center.

Provided impeccable customer service. Collect account receivable.Maintained 10% conversion rate of existing clients. Design and implement staff contest to increase retail sales and conversions to higher monthly programs. Provide ongoing stylist sales training on technology and program conversion incentives. Effectivley increased revenue from $108.00 per client to $221 in two years. Increased conversion rate from 25% to 65% in 9 months.

Trained and supervised styling staff on Hair Club methods and techology. Maintained Hair Club standards within the Minneapolis center. Assisted stylist with technical difficulties. Established strong customer relationships through problem solving and troubleshooting.

Supervised 21 salons in a six state area. Controlled profit and loss utilizing quarterly reports. Recruited, hired,evaluated,trained and motivated managers and staff. Worked with manager to collect figures,increase sales volume,control expense,set goals and create annual forcast of each salon. Established and monitored projections for sales and payroll. Created and implemented salon contests to increase salon customer base. Assesed advertising results and determined pricing objectives. Acheived annual gross sales of 1,270,000.