Beth Jones Email & Phone Number

Blue Ash, Ohio, United States

Miami, Florida

Built Power Pivot based Excel reporting for various departments’ metrics and activity.Built Power Pivot based Excel reporting for the analysis of survey data.Improved usability of Salesforce by cleaning up and maintaining data (CRUD).Created reports and dashboards in Salesforce to allow visibility into agent performance.Added processes to Salesforce for data validation and updating various fields.Gathered business requirements for move to new CRM.Facilitated meetings with various CRM vendors and company stakeholders.Compiled documentation of department processes.Implemented Dynamics 365 Online as system administrator.Maintained Dynamics 365 Online data as system administrator (CRUD).Customized Dynamics 365 Online to improve usability as needed or requested.Assisted with the implementation, set up, and use of ClickDimensions.Created views, reports, workflows, and dashboards as needed for Dynamics 365 Online users. Created workflows to maintain and update Dynamics 365 Online data.Trained Dynamics 365 Online users.Wrote instruction documentation as needed for Dynamics 365 Online.Created flows in Power Automate to move data from a third-party into Dynamics 365 Online.

Deerfield Beach, Florida

Wrote SQL queries to create mail files.Worked with report developers to create management reports.Performed quality control for reports.Cleaned data files for use by Humana and Aetna.Created ODBC connected Excel report to assist in appointment maintenance.

Ft. Lauderdale, Fl

Created reports in Excel/Powerpivot to analyze campaigns and customer retention rates.Worked with BI team to develop reports to analyze campaign and customer performance.Selected lists and provided merge/purge split instructions to vendors for catalog mailings.Created reports in Workfront to help project managers track project status.

Segment and select names for catalog mailings - TigerDirect.com, CompUSA, Global.Evaluate catalog performance and adjust future mailings as needed.Extract names from database for ad hoc and ongoing projects as needed.Manage package insert program.Create and maintain various reports - standard and ad hoc.Maintain customer list.Create and maintain source codes for use in retail, inbound/outbound sales and emails.Assist with list rental management.

Analyzed and summarized past catalog performance and made recommendations for future catalogs.Generated standard and ad hoc reports for use in catalog planning and item performance tracking.Created and trained individuals in the use of Access applications for specific business needs.Maintained catalog item data in MACS.

Assisted with coordination and execution of off-site customer focus groups.Summarized focus group results.Assisted in development of customer survey.Analyzed and summarized results of customer survey data using SPSS.Analyzed catalog page profitability and recommended changes to book length.Maintained catalog item data for use in standard and ad hoc reports in MACS.Generated standard reports for use in decision-making.

Proofread articles submitted to academic journals.Analyzed survey data using SPSS.Summarized survey data using SPSS.Assisted teaching assistants with grading as needed.

Gathered secondary data on brand awareness, targeted area of growth for major client.Developed direct mailing lists and coordinated direct mail projects.Coordinated print media scheduling.

Converted documents from Word and FrameMaker to SGML (Standard Generalized Markup Language) for use on CD-ROM using specialized templates.Responded to customer requests and inquiries concerning technical publications.

Assisted in coordination of documentation printing and assembly.Maintained two high-speed copiers to facilitate meeting production deadlines.

Assisted Product Managers with small projects (research, survey tallies, form revision).Provided administrative support for several product managers, General Manager, and Directors.

Mba, Marketing

This was an 11 month MBA program. I was able to go this route because I had a business undergraduate degree. Go Irish!

B.S., Marketing

Activities and Societies: Alpha Kappa Alpha Sorority, Inc. - Epsilon Chi Chapter, National Pan-Hellenic Council