Beth Seitz Email & Phone Number

Remote

• Drafted, revised, and maintained hundreds of admin guides and reference pages, online training modules, and release notes
• Collaborated with developers, support specialists, product and project managers, and other internal stakeholders to get customers the information they need, when they need it
• Tracked and improved internal team and cross-team processes to improve efficiency and bridge gaps
• Advocated for the customer in usability and design discussions, communication strategy, training and documentation setup, and more
• Supported and developed a small team of writers and instructional designersTechnical Writer (May 2018 - Dec 2019)

Greater Seattle Area

• Created and maintained system guides, handbooks, job aids, visual process guides, and other training materials
• Identified gaps in processes and training to improve efficiency
• Supported worldwide standardization and translation efforts
• Coordinated short review cycles involving dozens of reviewers
• Consistently delivered high-quality work on fast timelines
• Tailored training to contractors, associates, and station operators

Madison, Wisconsin Area

• Translated complex technical changes into digestible prose
• Wrote, edited, proofed, fact-checked, and polished 1700+ release notes
• Revitalized and maintained 25+ setup and support guides
• Tailored document models and processes to better reader experience
• Collaborated daily with developers, quality testers, and other writers

B.S, Public Relations

Activities and Societies: Dean's List, Kilachand Honors College, Pi Sigma Alpha Honors Society, University Scholar

B.A, Political Science

Activities and Societies: Dean's List, Kilachand Honors Society, Pi Sigma Alpha Honors Society, University Scholar