Beth Seitz Email & Phone Number

Remote

• Drafted, revised, and maintained hundreds of admin guides and reference pages, online training modules, and release notes• Collaborated with developers, support specialists, product and project managers, and other internal stakeholders to get customers the information they need, when they need it• Tracked and improved internal team and cross-team processes to improve efficiency and bridge gaps• Advocated for the customer in usability and design discussions, communication strategy, training and documentation setup, and more• Supported and developed a small team of writers and instructional designersTechnical Writer (May 2018 - Dec 2019)

Greater Seattle Area

• Created and maintained system guides, handbooks, job aids, visual process guides, and other training materials• Identified gaps in processes and training to improve efficiency• Supported worldwide standardization and translation efforts• Coordinated short review cycles involving dozens of reviewers• Consistently delivered high-quality work on fast timelines• Tailored training to contractors, associates, and station operators• Worked daily with tech teams, process engineers, and developers

Madison, Wisconsin Area

• Translated complex technical changes into digestible prose• Wrote, edited, proofed, fact-checked, and polished 1700+ release notes• Revitalized and maintained 25+ setup and support guides• Tailored document models and processes to better reader experience• Collaborated daily with developers, quality testers, and other writers

B.S, Public Relations

Activities and Societies: Dean's List, Kilachand Honors College, Pi Sigma Alpha Honors Society, University Scholar

B.A, Political Science

Activities and Societies: Dean's List, Kilachand Honors Society, Pi Sigma Alpha Honors Society, University Scholar