William Downey Email & Phone Number

Tempe, Arizona

Phoenix, Arizona

Served as on-site tech support, hardware technician, and help desk for 70+ end-users at a national law firm. Troubleshot larger technical issues as on-site liaison for firm’s national tech support team. Supported records staff in creating, maintaining, and tracking legal files via records management software. Performed hospitality and reception duties as necessary, including video-conference meetings. Processed incoming and outgoing firm mail and other packages on a daily basis.Handled large production jobs under short deadlines while meeting high quality control standards.

Phoenix, Arizona

Served as on-site tech support, hardware technician, and help desk for 70+ end-users at a national law firm. Troubleshot larger technical issues as on-site liaison for firm’s national tech support team. Supported records staff in creating, maintaining, and tracking legal files via records management software. Performed hospitality and reception duties as necessary, including video-conference meetings. Processed incoming and outgoing firm mail and other packages on a daily basis. Handled large production jobs under short deadlines while meeting high quality control standards.

Columbia, South Carolina Area

Performed multiple office-support and office-production roles at 3+ on-site facilities between 2 cities.Demonstrated flexibility in adapting to daily and weekly changes in roles, responsibilities, and sites.Met and exceeded company standards of excellence in production and quality control tasks regularly.Functioned as on-site Litigation Support Specialist for 2+ months, and assisted in training staff for the role.Wrote on-site litigation support manual sections detailing specialized tasks not previously included. Operated both independently and as part of a team to complete large-scale production and office projects, meet strict deadlines, and troubleshoot problems that arose across all sites.

West Columbia, Sc

Served as a role model for 10+ residents to learn socially effective values and behaviors.Ensured environmental safety and positive normative culture through the 59-bed facility.Contributed to the formulation, implementation, and revision of individual treatment plans.Promoted development of daily living skills of 10+ residents via instruction and supervision.Relayed pertinent care information for shift reports and treatment meetings.Provided appropriate crisis intervention as necessary and per facility guidelines.

Aiken, Sc

Cooked and prepared food service products.Cleaned and ensured workplace met health and safety standards.

Simpsonville, Sc

Achieved weekly part-time store sales goals ranging from $100 to $400 additional product sales.Sold in-store and online rental programs subscriptions approximating $80 weekly sales.Addressed customer media, rental, and program questions in a proactive manner.

M.S. (Incomplete), Clinical, Counseling And Applied Psychology, 3.41/4.00

Included 1.5 years clinical practicum as a student therapist.

B.A., Experimental Psychology, 3.46/4.00

Activities and Societies: LIFE Scholarship for 4 years Dean's List