Beth Herman Email & Phone Number

San Ramon, CA, US

San Ramon, CA, US

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omni-channel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more.

Dublin, Leinster, IE

Zailab is a next-generation cloud-based contact center platform powered by AI. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency for Sales, CX and Marketing organizations.

Franklin, Tennessee, US

• Developed Work Force Optimization Software. The software suite is resold through a global partner network of VAR’s. The Software Suite includes: Call Recording, Quality Management, Screen Capture, Speech Analytics.
• Recruited 27 New VAR’s
• 6 Consecutive years of over achieving quota.
• Recognized as sales revenue leader, internationally and companywide 3 consecutive years
• Opened NE Region with increase growth of 510% / 160% / 74% consecutively➨➨For more information please visit https://www.zoomint.comSpecialties: Workforce Optimization Software, Workforce Management, Call Recording.

Waltham, MA, US

CallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels (voice, social, email, chat), by automating Performance Management. Unlike complex speech analytics that require a sophisticated full time analyst, CallMiner Eureka pushes actionable insights directly to the people who need and.

Melville, New York, US

• Verint is leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence.Beth cultivated customer and partner relationships to secure new business.
• Secured 9 new dealers to distribution network, contributing $740K in revenue
• Awarded a multi-million-dollar contract from partnership with AT&T and Positron
• Developed a reseller, to win Partner of the Year award for two consecutive years, increasing their sales $715,000 in 2008 to $858,000 in 2009
• Awarded Performer of the Year for Advanced Applications Sales for two consecutive years
• Strategically positioned new resellers in order to imbed net new SMB sales while diversifying legacy fortune 500 VAR and direct sales

Shibuya-ku, Tokyo, JP

• Global Telecommunication Company now MitelBeth led a team of national account managers and engineers to sell Inter-Tel Phone Systems and third-party applications into Russell 3000 accounts. Trained and mentored sales.
• Increased sales from $ 7.7 million in 2004 to $ 9.4 million in 2005
• Increase sales from $ 9.4 million in 2005 to $ 11.2 million in 2006
• Transformed sales operations through initiation of aggressive sales objectives and persistent performance evaluation to instill attitude of excellence and to eliminate poor performers
• Captured significant sales improvement in traditionally poor-performing markets through strategic shift in territory assignments
• Established a Monthly Sales Report and Sales Forecasting System that was adopted as standard Specialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management.

• MTS IntegrTRAK is subsidiary of MER Communications. A call account and billing Software Company.Beth directed all aspects of sales and business development for 10-state territory. Developed relationships with key.
• Increased distribution channel by 510%
• Ranked #2 in sales for 2002 and #1 in 2003
• Introduced MTS into Siemens Channel Program
• Chaired Employee Satisfaction CommitteeSpecialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And.

• Beth recruited customers such as Avaya, Siemens and their resellers to use OUI professional services for design, implementation and end user training of advance call centers.
• Grew customer base by 310%
• Managed 12 state territory
• Generated $300,000 in monthly sales
• Improved average installation timelines by 4 weeks
• Improved client’s bottom line by 20% on shared projectsSpecialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience.

Munich, Bavaria, DE

• Siemens is a manufacturer of Unified Communications and Collaboration Services.Beth established and cultivated network of dealers, along with managing direct account executives, engineers and an operation team..
• Developed a business plan that generated over ten million dollars in sales throughout the Southeast District
• Customer base consisted of Enterprise Customers, Coca-Cola, American Cancer Society, State arm, Siemens Energy and Automation, Equity Properties, YMCA of Georgia, Big Brother/Big Sister of America, Atlanta Journal and.
• Established 400 new customers and 24 resellers in 18 months.
• Created a marketing liaison program that generated over 3 million dollars in sales over a 9-month period.Specialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality.

Cork, Co Cork, IE

Education record

Education record