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►About Beth HermanAn experienced leader with an accomplished-driven career highlighted by repeat recognition for top performance through fast track promotions, channel development and rapid acceleration to increasingly responsible positions. Extensive experience in channel development, customer experience, contact center operations. Creative personality, possessing strong interpersonal, communication, and analytic skills.►About ZOOM InternationalZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 82%+ net promoter score from analysts, 1500+ customers, and 300+ partners across 90+ countries.ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, Lego, and Saudi Aramco.Ranked # 1 WFO in Customer Satisfaction by DMG Consulting 3 years in a rowGartner Magic Quadrant 4 years in a rowCRM Magazine 2017 Service Award – “ ZOOM International emerges as this year’s one to watch”More authorizations and longer term partnership with Cisco then either Calabrio or Verint➨➨For more information please visit https://www.zoomint.comBeth HermanSales Director - Southeast Region at ZOOM International ✉ beth.herman@zoomint.comhttps://www.zoomint.com/Specialties: Channel Development, Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration
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Director, Global Channel SalesFive9 Jan 2022 - PresentSan Ramon, Ca, Us -
Channel Sales ManagerFive9 May 2019 - Feb 2022San Ramon, Ca, UsFive9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omni-channel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more.
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Sales Director - Southeast RegionZailab Nov 2018 - May 2019Dublin, Leinster, IeZailab is a next-generation cloud-based contact center platform powered by AI. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency for Sales, CX and Marketing organizations. -
Director Of Channel SalesZoom International Feb 2011 - Nov 2018Franklin, Tennessee, UsDeveloped Work Force Optimization Software. The software suite is resold through a global partner network of VAR’s. The Software Suite includes: Call Recording, Quality Management, Screen Capture, Speech Analytics, Work Force Management, eLearning, Feedback for Voice of the Customer and Performance Analytics as a BI tool. ZOOM is in the Gartner Magic Quadrant for WFO and is rated #1 by DMG for customer Satisfaction. ZOOM is the fastest growing 100% channel driven sales company in the WFO industry.Beth was responsible for the growth of the Eastern Region in partner acquisition resulting in increased revenue and market recognition. Through a focused 100% Channel Distribution Model the ZOOM has had record growth of 35% year after year since she joined the organization. Forecast accuracy and creating JMF programs has allowed us to achieve this great success.● Recruited 27 New VAR’s● 6 Consecutive years of over achieving quota.● Recognized as sales revenue leader, internationally and companywide 3 consecutive years● Opened NE Region with increase growth of 510% / 160% / 74% consecutively➨➨For more information please visit https://www.zoomint.comSpecialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration -
Sales DirectorCallminer Jul 2017 - Feb 2018Waltham, Ma, UsCallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels (voice, social, email, chat), by automating Performance Management. Unlike complex speech analytics that require a sophisticated full time analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, from the VP who manages contact centers and/or BPOs, the Supervisor who manages a team of agents, and to Agents themselves, to provide direct feedback on performance and identifying where improvement is needed. CallMiner has speech analytics software solutions tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.Specialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration -
National Channel ManagerVerint Systems Mar 2007 - Nov 2011Melville, New York, UsVerint is leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence.Beth cultivated customer and partner relationships to secure new business, broaden commitment from existing account base, and expand distribution channels focusing on both corporate and government opportunities. Direct all sales and account management activities for Eastern United States. Evaluate territory and identify new prospects and resellers through networking, referral selling, and cold calling. Collaborate with resellers and Verint’s engineering team to design and implement solutions for customers business needs. Coordinate regional trade show participation and industry events to grow brand recognition. Trained and coached dealers on effective product presentations.● Secured 9 new dealers to distribution network, contributing $740K in revenue● Awarded a multi-million-dollar contract from partnership with AT&T and Positron● Developed a reseller, to win Partner of the Year award for two consecutive years, increasing their sales $715,000 in 2008 to $858,000 in 2009● Awarded Performer of the Year for Advanced Applications Sales for two consecutive years● Strategically positioned new resellers in order to imbed net new SMB sales while diversifying legacy fortune 500 VAR and direct sales● Maintained direct relationships with AE’s and Channel manager for Tier 1 manufacturers such as Cisco, Siemens, Avaya, and AspectSpecialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration -
Director Of National, Government And Education AccountsInter-Tel, Inc. (Japan) Nov 2004 - Mar 2007Shibuya-Ku, Tokyo, JpGlobal Telecommunication Company now MitelBeth led a team of national account managers and engineers to sell Inter-Tel Phone Systems and third-party applications into Russell 3000 accounts. Trained and mentored sales team in relationship building, service and account management, proposal delivery, and close of sale. Participated in contract negotiations, design strategy sessions and regional account development plans.● Increased sales from $ 7.7 million in 2004 to $ 9.4 million in 2005● Increase sales from $ 9.4 million in 2005 to $ 11.2 million in 2006● Transformed sales operations through initiation of aggressive sales objectives and persistent performance evaluation to instill attitude of excellence and to eliminate poor performers● Captured significant sales improvement in traditionally poor-performing markets through strategic shift in territory assignments● Established a Monthly Sales Report and Sales Forecasting System that was adopted as standard Specialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration -
Sales Director, Channel SalesMts Integrtrak Sep 2001 - Nov 2004MTS IntegrTRAK is subsidiary of MER Communications. A call account and billing Software Company.Beth directed all aspects of sales and business development for 10-state territory. Developed relationships with key distributors, and Fortune 500 customers.● Increased distribution channel by 510%● Ranked #2 in sales for 2002 and #1 in 2003● Introduced MTS into Siemens Channel Program● Chaired Employee Satisfaction CommitteeSpecialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration
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District ManagerOutsourcing Unlimited Int. (Oui) May 2000 - Jun 2001Beth recruited customers such as Avaya, Siemens and their resellers to use OUI professional services for design, implementation and end user training of advance call centers.● Grew customer base by 310%● Managed 12 state territory● Generated $300,000 in monthly sales● Improved average installation timelines by 4 weeks● Improved client’s bottom line by 20% on shared projectsSpecialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration
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District ManagerSiemens Enterprise Communications Jun 1998 - Apr 2000Munich, Bavaria, DeSiemens is a manufacturer of Unified Communications and Collaboration Services.Beth established and cultivated network of dealers, along with managing direct account executives, engineers and an operation team. Targeted government agencies, healthcare, retail and banking.● Developed a business plan that generated over ten million dollars in sales throughout the Southeast District● Customer base consisted of Enterprise Customers, Coca-Cola, American Cancer Society, State arm, Siemens Energy and Automation, Equity Properties, YMCA of Georgia, Big Brother/Big Sister of America, Atlanta Journal and Constitution, Scientific Atlanta, Southern Company and others● Established 400 new customers and 24 resellers in 18 months.● Created a marketing liaison program that generated over 3 million dollars in sales over a 9-month period.Specialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics, Unified Communications, Enterprise Software, IP Telephony, Unified Computing, Network Architectures, Data Center Virtualization, Wireless Networks, Business Video, SaaS, Cloud Collaboration -
SalesTic 1993 - 1996Cork, Co Cork, Ie
Beth Herman Skills
Beth Herman Education Details
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University Of South Florida College Of Arts And Sciences -
Newburgh Free Academy
Frequently Asked Questions about Beth Herman
What company does Beth Herman work for?
Beth Herman works for Five9
What is Beth Herman's role at the current company?
Beth Herman's current role is Director Global Channel Sales.
What is Beth Herman's email address?
Beth Herman's email address is be****@****int.com
What is Beth Herman's direct phone number?
Beth Herman's direct phone number is +140422*****
What schools did Beth Herman attend?
Beth Herman attended University Of South Florida College Of Arts And Sciences, Newburgh Free Academy.
What are some of Beth Herman's interests?
Beth Herman has interest in Children, Education, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Beth Herman known for?
Beth Herman has skills like Sales Channel Development, Speech Analytics, Unified Communications, Telecommunications, Solution Selling, Enterprise Software, Voip, Saas, Call Center, Call Centers, Workforce Optimization Software, Workforce Management.
Who are Beth Herman's colleagues?
Beth Herman's colleagues are Weilin Tan, Marvin Umagat, Nick Garlieb, Holly Wichmann, Josef Sailer, Roy Montemayor, Vince Augello.
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