Bethany Rodriguez Email & Phone Number

Century City

Los Angeles Metropolitan Area

Greeted guests, performed all arrivals and departures through Opera PMS System. Processed credit cards, handled cash transactions, provide new hire training, and pass room inspections. Communicated with different departments and other Hoxton/Ennismore properties across the US/UK/EU throughout Google Workplace. Utilized Microsoft Office for all documents/reports/checklists necessary. Experienced in up-selling, always within the top 3 agents with the highest upsells.

Santa Monica, California, United States

First point of contact with guests - attentively greeted all hotel and restaurant guests. Knowledgable of the Preferred Hotels program and American Express Fine Hotels + Resorts program to ensure guest loyalty and satisfaction. All arrivals and departures were executed through Opera PMS system. Ensured all checklists were done prior to shift exchange. Navigated forms and work through Microsoft Office. Handled any guest concern - ensured guests were aware of all hotel amenities. Provided… Show more First point of contact with guests - attentively greeted all hotel and restaurant guests. Knowledgable of the Preferred Hotels program and American Express Fine Hotels + Resorts program to ensure guest loyalty and satisfaction. All arrivals and departures were executed through Opera PMS system. Ensured all checklists were done prior to shift exchange. Navigated forms and work through Microsoft Office. Handled any guest concern - ensured guests were aware of all hotel amenities. Provided world-class service to all guests. Show less

Los Angeles Metropolitan Area

Assisted the guest services area for a hotel/leasing property. Handled all arrivals and departures through HMS PMS system. Ensured all checklists were completed prior to shift change. Able to pass room inspections - knowledgable of different room layouts. Worked closely with sales and leasing department - knowledgeable of basic information for leasing to inform any potential tenant. Handled packages, deposits, and payments.

Beverly Hills, California, United States

Assisted the front desk area by answering phone calls and responding to all guest inquiries. Greeted guests and performed all arrivals and departures through FOSSE. Knowledgable of Marriott's Bonvoy program and assisted with any applications to ensure guest loyalty. Professionally resolved any guest issues when they arise. First point of contact with guest, provide tourism and hotel information. Assisted other departments (housekeeping, engineering, sales) when available to provide a smooth… Show more Assisted the front desk area by answering phone calls and responding to all guest inquiries. Greeted guests and performed all arrivals and departures through FOSSE. Knowledgable of Marriott's Bonvoy program and assisted with any applications to ensure guest loyalty. Professionally resolved any guest issues when they arise. First point of contact with guest, provide tourism and hotel information. Assisted other departments (housekeeping, engineering, sales) when available to provide a smooth workplace. Show less

Los Angeles, California, United States

At Starbucks, I managed the current shift and a team of 10+ baristas. Served customers attentively. Opened and closed the business, processed cash, deposits, and store orders. Led and developed my team's communication. Able to handle any situation and de-escalate them appropriately. Coffee master.

Burbank, California, United States

At Vans, I worked both opening and closing shifts. I was a part of store setups when there was new product rollout. Engaged with customers and created a brand experience when selling merchandise to maximize customer loyalty. Helped achieve store and self objectives and sale goals. Attentive to current products and promotions. Protect company assets by reporting any concerns and adhering to company policy.

Los Angeles, California, United States

Central City Neighborhood Partners (CCNP) was a summer internship for me during my junior year in High School. They are a nonprofit organization based on community, collaboration, and systematic change. During their Youth Development Program, I acquired clerical skills by interning as their receptionist. I handled all client applications, phone calls, filing, and provided clients with all information regarding CCNP's services. Assisted teachers in a kids summer camp program provided by CCNP.