Elizabeth (Beth) Wallace Email & Phone Number

Portland, Ct, Us

Hartford, Connecticut, United States

Government and Public Services; Digital Customer and Experience; Customer & Marketing; Project Delivery

Connecticut, United States

Experienced program administrator servicing entrepreneurs through advocating for and promotion of businesses development and educational initiatives. Information technology business services advisor, client and customer relations manager, business analyst, copy advisor, and project management assistant.

Rocky Hill, Ct

BUSINESS HELPLINEI oversee and operate Connecticut’s Business Helpline providing businesses with access to programs and services, licensing/registration requirements, real estate, data and direct referrals. By providing excellence in customer service, I have won national, state and company awards.STRATEGIC PARTNERSI have an extensive network of trusted advisors, service providers and agency staff thus offering a comprehensive understanding of business programs, services and regulations.ONLINE TOOLS/WEB DEVELOPMENTI am responsible for creating, facilitating and maintaining websites offering businesses comprehensive online tools to disseminate information. I also serve as an advisor to the State’s creation of CT.gov and business web portal. I also oversee a CRM and metrics recording mechanism.STRATEGIC PLANNINGAs a result of my contribution to the development and implementation of CERC’s strategic plan for expansion into international and domestic markets, the company was able to secure additional funding from the State of Connecticut. Additionally, I assisted with the initiation of CERC’s municipal training program, which has successfully been administered across the state.PROJECT/PROGRAM MANAGEMENTPrograms under my management over the years include Smart Start, Connecticut Licensing Info Center, Business Response Center and Business Services. My project management experience has heavily involved web development, entrepreneurial educational programs including in person training, presentations, webinars and video series, and marketing campaigns including print, web and social media.ENTREPRENEURIAL TRAININGI am regularly invited by resource partners to present at workshops and on webinars, in addition to appearing on videos, webinars, workshops, social media campaigns developed at CERC. I also have interviewed through main stream media news stations and cable access television.In addition I have research, real estate and marketing experience.

Rocky Hill, Ct