Beth Little Email & Phone Number

Remote

Product owner/project manager for specialty pharmacy division

Microsoft Dynamics CRM consultant focused on gathering and analyzing requirements and custom development of a web-based continuing medical education approval and registration system.•Collaborated with business users and project managers to determine project requirements and scope•Translated conceptual user requirements into functional specifications including data mapping, entity relationship diagrams, and detailed programming specifications•Customization of Microsoft CRM based on functional requirements using CRM customization tools and extensive JavaScript•Development of custom CRM Workflows based on project specifications•Implementation of c360 CRM/SharePoint Integration

Lead implementation consultant responsible for the installation and configuration of Microsoft CRM 4.0 in development and production environments.•Installed and configured Microsoft CRM 4.0 server and required components including SQL Server Reporting Services, CRM Email Router, CRM SRS Data Connector, and CRM Outlook Client.•Defined organizational structure including Business Units and CRM Security Roles.•Highly customized the Account and Contact entities to meet client needs as well as customized the Service module and created custom entities to meet requirements.•Developed CRM Workflows based on Service module requirements.

Assisted with the development and deployment of a customized Microsoft CRM solution for the Commercial Real Estate market. Responsible for server installation and maintenance as well as coordinating software upgrades and providing documentation for installation and implementation procedures and release notes.•Built and maintained multiple internal CRM server environments using SWSoft’s Virtuozzo Virtual Server including integration setup with Windows SharePoint Services and IBM AS/400•Provided ongoing client technical support for issues related to installation and configuration of Microsoft CRM, SQL Server, SQL Reporting Services, and ISV deployment. •Contributed to the design and development of Microsoft CRM customizations for ARGUS Lease CRM leasing solution.

Lead developer for Domino web-based commercial leasing solution (RealmLease). Assisted clients with setup and configuration of Domino and RealmLease and provided Level III technical support on an ongoing basis. Developed multiple internal Domino applications and functioned as system administrator for all internal Domino servers.•Developed an integration application between RealmLease and CTI Property Management on the AS/400.•Developed an integration application between RealmLease and a SQL data warehouse solution.•Developed and maintained a company-wide employee evaluation web application.

Roles included developing and deploying hot fixes for Lotus Notes based applications, troubleshooting and diagnosing client software issues, and installing and configuring custom Lotus Notes/Domino solutions. In addition, provided internal technical support for Domino servers, including server setup and email functionality.