Develop performance measures and quality management standards as a member of the Procurement Management Team. Established consistent measures and data reporting standards in multiple service procurements. Organize and manage a statewide performance review team of quality management and IT staff. Created a performance review and contract monitoring system and provided data analysis for contract management meetings.Co-lead the statewide Contract and Performance Management Team. Provided leadership in developing a consistent approach to contract management for all service types.Produce strategic planning and quality management plans and to support agency goals and priorities. Facilitated the development of the FY13-14 DMH Strategic Plan in alignment with EOHHS and Governor's priorities and appointed co-chair of the Planning and Priorities Commitee. Lead the development of data reports for internal management needs, external stakeholders and to satisfy state and federal reporting requirements. Supervised the development of an executive dashboard and multiple federal and state projects.Oversee the annualsatisfaction survey, including data analysis and report development. Revised the survey scope to expand sample size and provide contract specific data. Prepare the annual state plan and implementation reports for the $9M federal Center for Mental Health Services Community Mental Health Block Grant and coordinate grants management activities. Revised format for the reports in response to new requirements; coordinated numerous successful grant applications and grant reporting activities.Represent DMH on interagency quality and health planning committees.Participated in the development of quality metrics and quality improvement activities for several MassHealth projects related to improving care coordination and treatment adherence; provided expert content in support of the Health Planning Council.

Directed clinical services in a partial hospitalization program with an average daily census of 8-12 patients and supervised multidisciplinary staff of 4 members.Developed a case management model to improve coordination of treatment/discharge planning and address length of stay issues.Improved clinical documentation and communication with insurance providers to increase reimbursement.

Managed delivery of occupational therapy services and multi-disciplinary group programs on 3 inpatient units (adult and adolescent) and supervised 3 staff occupational therapists.Coordinated fieldwork education and provided direct student supervision.Participated as a core leadership member in the creation of a new adolescent service, including program development, staff training and development of policies and procedures.Revised assessment and treatment planning documentation and process in response to a decrease in length of stay and increased volume.Managed Patient Satisfaction Survey process for inpatient and outpatient services.Provided back-up utilization review phone contact.

Provided direct O.T. services on a 21 bed adult psychiatric unit and supervised OT students.

Interim Program Coordinator (July – October, 2004)Managed daily operations within the Department of Psychiatry, including Inpatient and Ambulatory Services, supervision of discipline managers and oversight of budgeting process and payroll.Represented Psychiatry department at hospital-wide and inter-agency meetings and led department wide JCAHO preparations.