Beth Douglas Email & Phone Number

Beaverton, Oregon

Tigard

• Coordinates all aspects of User Acceptance Testing project execution inclusive of testing preparation, execution strategy, oversight of tester quality and production, defect management and resolution, and quality results. • Demonstrated extensive expertise coordinated the testing efforts on a highly visible, extremely complex, regulatory project to completion on time, and under budget by over $130,000. • Mentored new hires to instill confidence and strong interpersonal skills to… Show more • Coordinates all aspects of User Acceptance Testing project execution inclusive of testing preparation, execution strategy, oversight of tester quality and production, defect management and resolution, and quality results. • Demonstrated extensive expertise coordinated the testing efforts on a highly visible, extremely complex, regulatory project to completion on time, and under budget by over $130,000. • Mentored new hires to instill confidence and strong interpersonal skills to better position themselves and continue to grow into a valuable members of the Quality Services team.• Subject Matter Expert in numerous areas of complex business risk and compliance related functionality requiring specific attention to detail, critical thinking, and hands on manual testing effort. Frequently requested by name to work on projects with these elements.• Designed a user-friendly guide for Payment Due Date Changes and presented it during an All Hands meeting. The guide is currently in use by the Quality Services team to conduct vital account manipulation for testing.• Effortlessly stepped into the Project Manager role for a number of projects in their absence. • Effectively led extra-small to extra-large projects with ease and professionalism. Able to balance multiple projects at the same time.• Facilitated conference calls bringing business and development together to oversee both major and minor code implementations.• Compiled information regarding production tickets over a two year period to identify misses by the Quality Assurance team. Collaborated the effort to prevent future gaps, lowering the percentage caused by testing misses down from over 20% to under 5%. • Managed both onshore and offshore testers. Worked with both internal employees as well as external and overseas vendors.• Proactively created a page within Capital One’s internal social networking site where members of the team could interact and build stronger relationships for a unified team. Show less

• Responded to customer written correspondences.• Validated Power of Attorney documents for authenticity.• Fulfilled requests for informational subpoenas. • Identified over $50,000 of misapplied or unclaimed funds and applied the amounts to the appropriate accounts.

Beaverton, Oregon