• Supervised Group Travel associates including providing guidance on their day-to-day tasks• Attended and participated in yearly ABA (American Bus Association) Convention and Trade Show• Provided leadership, encourage teamwork and set the example to foster a positive work environment• Performed and documented weekly coaching sessions with direct reports• Independently managed daily operations of the Group Travel department in the absence of the Manager Travel Operations• Assisted in preparing and proofing travel marketing and education collateral based on a set content calendar• Performance of necessary Human Resources activities within the department, including training, continuing education, directing work, manage associates performance, creating performance reviews, coaching and discipline as required• Prepared and structured group sales and operations classroom curriculum for agent training courses • Escorted OAC Groups• All other duties listed under Group Travel Coordinator and Tour Director

• Specialized in New York City, Broadway Tours, and the Kentucky Bourbon Trail• Conducted tours by leading, hosting, and overseeing the travelers to and throughout each assigned location• Became knowledgeable of each area assigned by reviewing printed materials prior to conducting the tour• Maintained consistency of the brand as representative of the company to customers• Passenger assistance in times of medical and personal difficulties and problem solving• Managed start to finish operations for all assigned tours• Responsible for managing group hotel and communication of itinerary and tour arrangements• Liaison between tour group and tour/ travel suppliers and company office personnel• Monitored passenger activities and maintained group records of trip occurrences and passenger details• Completed tasks as per the policies and procedures in the tour director manual

• Extensive work in New York City group tour market, booking all segments of the Itinerary• Created, proofed, and validated vendor agreements, group leader agreements, and supplier contracts• Created tour director and passenger documentation for all arranged tours• Tracked and managed funds for groups including payments, commissions, audits, refunds, and financial closings• Group maintenance, balancing, and inventory management for all travel groups• Prepared group sales reports• Researched, priced, reviewed contracts and booked OAC groups that may include one of the following: Air Tickets, Broadway theatre tickets, cruises, tours, car rentals, hotels, motor coaches, meals, sightseeing, attractions, theatre and other event tickets, escorts and “step-on” guides, security, and meeting facilities.• Organized, directed, conducted travel agent FAM trips of New York City• Assisted in promotion and activities at the AAA Great Vacations Travel Expo

Memberships, travel bookings, Disney, triptik routings, customer service, and inventory of consignment tickets

Sales/ Cashier/ Stock June 2001- January 2010 • Customer Service, Sales, InventoryManager-(Stepped down to return to school) January 2002-January 2004 • Inventory, payroll, scheduling, customer complaints, opening/ closing store, reviews, interviewing and merchandising• Assist with district weekly reports