People and customer experience-focused strategic business leader with over 20 years of demonstrated business acumen to support organizational growth through performance and learning solutions. Experience building teams and nation-wide organizational development strategies to support a variety of multimillion-dollar initiatives in the private and public sectors. • Active and innovative member of executive-level Strategic Planning team at METCOR/LSI.• Software training expert for Salesforce, CRM, StaffWorks, WorkForce Management, eClinicalWorks, Workday.• Developed store talent, growing single store sales $4M for J.Crew in 4 years.• Coached and developed top talent through internal promotions for every employer.• Developed Performance Management competency-based program that delivered immediate results.Key Skills: Communicating effectively at all levels; building, leading, and motivating results-orientated teams; troubleshooting; aligning operations with company objectives for maximum profitability; improving under-performing operations and streamlining efficiencies; identifying and seizing market opportunities; strategic planning; creating desirable internal and external customer relationship experiences.Specialties: Organizational Development | Talent Management | Leadership | New Product & Staff Training | Software Implementations | Project Management | Strategic Planning | Change Management | Operations | Customer Service | ADDIE | P&L | Budgets | Needs Assessment | Facilitating Focus Groups | Process Improvement | Instructional Design | Onboarding | Recruiting | Hiring