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Beth Scanlon is listed as Member Services Team Lead at Co-operative Housing Ireland at Co-operative Housing Ireland, a with 32 employees, based in Greater Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Beth Scanlon.
Beth Scanlon previously worked as Member Services Team Lead at Co-Operative Housing Ireland and Customer Service Team Lead at The Stepstone Group. Beth Scanlon holds Leaving Certificate, General Studies from Notre Dame.
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Beth Scanlon is a Member Services Team Lead at Co-operative Housing Ireland at Co-operative Housing Ireland. She possess expertise in customer experience, customer service, sales, microsoft office, crm and 15 more skills. She is proficient in English, German and French.
Listed skills include Customer Experience, Customer Service, Sales, Microsoft Office, and 16 others.
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Dublin, County Dublin, Ireland
I lead an 8-person Member Services (Customer Service) team for Co-Operative Housing Ireland, the national organisation representing, promoting and developing co-operative housing in Ireland.The Member Services team is bi-located, with Headquarters in Dublin and an office based in Cork.
Dublin, County Dublin, Ireland
I lead a 7-person Customer Service team for The Stepstone Group Ireland, comprised of IrishJobs, Jobs.ie, and NIJobs brands. The Customer Service team is bi-located, with Headquarters in Dublin and an office based in Belfast. Feedback Quotes: "Beth has been a phenomenal asset and a natural leader. I couldn't imagine the team without her in charge. Due to her having worked in Customer Service, she understands how the job functions and is empathetic if there's an issue that crops up that we are struggling to handle. She is fair and assertive. She has our backs but also isn't afraid to correct us if we have overstepped our boundaries."
Dublin
**Winner of the Best Customer Service Person 2017 award at the StepStone Kick Off**Jobs.ie is Ireland's largest recruitment website with 17 years experience in the online recruitment market in Ireland & provides a direct recruitment solution to companies across all industries. Saongroup is a world leader in online recruitment. The business began in Ireland in 1995 with one company and now runs websites across 16 countries in Europe, Africa and the Americas. Saongroup was acquired by StepStone, which is part of the job board portfolio of Axel Springer Digital Classifieds GmbH.My Role within the Company: I successfully set up the Customer Service department in Jobs.ie. Being the first Customer Service person Jobs.ie has ever had I have successfully implemented: 1. Monthly NPS 2. Ticketing system w/ reporting 3. Client profiles4. Widgets onto client websites 5. Successful client to account manager sales support6. Complaint handling system7. Customer Service inbox for jobseekers/clientsMy daily tasks include, but are not limited to: - Provide client support via email and telephone- Helpdesk support for jobseekers- Training and managing new customer service executives- General administration- Compile and send regular mail shots- Support for the Sales Account Managers- Support for the marketing team- Support for the agency team- Creator and project owner of the Customer Service Escalation Board which has successfully been rolled out to 4 sites, with the aim of rolling it out to the StepStone brand- Agency sales- Design work on Photoshop/ Adobe Illustrator for the Jobs.ie blog and Social Media posts- Admin of the live chat service, Intercom, on Jobs.ie- Processing credit card sales- Social Media posts; Facebook, Twitter
East Point Business Park
Duties/ skills:- Microsoft Excel, Word and Outlook, alongside Zendesk and MRS System- Excellent organisational skills - Dealing with customer queries- Creating cases for customers- Complaints handling- Daily liaison with the Client - Always applying excellent DPD Skills - Training in New Starters to the team
61A South William Street, Dublin 2
- Inbound and Outbound Calls for the busy call centre- Customer Service Inbound calls- Generating quotes based on customer information- Displaying excellent Compliance and Data Protection skills- Use of TIA/Relay, Microsoft Office and Email- Working to exceed daily and monthly targets- Cross-selling Membership and Home Insurance- Sending out Doctors Letters to customers and following pipeline
Other employees you can reach at cooperativehousing.ie. View company contacts for 32 employees →
David Ryan
Colleague at Co-Operative Housing IrelandLimerick Metropolitan Area, Ireland
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Haley Curran
Colleague at Co-Operative Housing IrelandDublin, County Dublin, Ireland
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Eimear Kiernan
Colleague at Co-Operative Housing IrelandDublin, County Dublin, Ireland
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Gill Brady
Colleague at Co-Operative Housing IrelandIreland
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Lorcan Perry
Colleague at Co-Operative Housing IrelandArmagh, Northern Ireland, United Kingdom
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Nathan Curry
Colleague at Co-Operative Housing IrelandMiddletown, Northern Ireland, United Kingdom
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Sandra O'Toole
Colleague at Co-Operative Housing IrelandIreland
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Ciara Regan
Colleague at Co-Operative Housing IrelandDublin, County Dublin, Ireland
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Paul Omoteso
Colleague at Co-Operative Housing IrelandIreland
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Eoghan Cregan
Colleague at Co-Operative Housing IrelandDublin, County Dublin, Ireland
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Activities and Societies: Chamber Choir, Debate Team, Hockey Team, Drama Club, PrefectGeography Biology French German Irish English Maths.
Activities and Societies: Science Club, French Club, Drama Club, Debate TeamGeography History Biology Chemistry Physics Maths German.
Quick answers generated from the profile data available on this page.
Beth Scanlon works for Co-operative Housing Ireland.
Beth Scanlon is listed as Member Services Team Lead at Co-operative Housing Ireland at Co-operative Housing Ireland.
Beth Scanlon is based in Greater Dublin, Ireland while working with Co-operative Housing Ireland.
Beth Scanlon has worked for Co-Operative Housing Ireland, The Stepstone Group, Jobs.Ie, Arvato Financial Solutions, Global F&A, and The Aa.
Beth Scanlon's colleagues at Co-operative Housing Ireland include David Ryan, Haley Curran, Eimear Kiernan, Gill Brady, and Lorcan Perry.
You can use AeroLeads to view verified contact signals for Beth Scanlon at Co-operative Housing Ireland, including work email, phone, and LinkedIn data when available.
Beth Scanlon holds Leaving Certificate, General Studies from Notre Dame.
Beth Scanlon is listed with skills including Customer Experience, Customer Service, Sales, Microsoft Office, Crm, Sales Management, Marketing, and Team Building.
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