Operations Management*Act as the global point of contact for the strategic client to drive operational performance and delivery across all Almac services and locations.*Ensure operational objectives are delivered in line with internal and external goalsPartner Relationship Management*Generate and maintain governance structures to support the growth and development of the strategic relationship.*Communicate at the relevant levels within Almac and the strategic client organization to ensure oversight of the relationship at the portfolio level.* Define and maintain specific global KPIs for the strategic client at the portfolio level.* Identify trends and report on overall health of the relationshipProcess Improvement*Support the identification, prioritization, and implementation of new services and/or processes for the strategic client to ensure continuous improvement objectives are met.

Project Management* Project managed several of the highest profile clinical supply projects at Almac at the time.* Led the activities of the project team at all stages of the project from gathering requirements to coordinating tasks associated with packaging, labelling, and distribution of clinical supplies.Communication and Relationship Management* Communicated regularly with internal and external stakeholders on many levels to ensure business objectives, concerns, and requests were effectively managed and addressed.* Disseminated information from the customer to relevant internal stakeholders, ensuring actions are understood and agreed to with the project team.* Built positive relationships and rapport with internal project teams, as well as, customer contacts.Process Improvement*Worked proactively with internal project teams to address process inefficiencies whether customer specific or Almac related.* Collaborated with customers to identify and problem solve process improvements between companies.

Staff Management* Managed a team of five project managers with an average of 150 request tickets on the queue* Conduct weekly team meetings for status updates and process review, along with monthly and annual reviews with each direct report, setting clear and measurable goals, action plans, and next steps * Instituted and now lead daily traffic meetings with 18 members of the creative team and weekly status meetings with department managers resulting in clear project prioritization and increased efficienciesProject Management * Project manage high profile and complex donor reporting projects* Manage the production and creative for print, video, web, public relations, and social media projects * Coordinate and track the status of all marketing projects from initiation to completion* Manage relationships with agencies, vendors and creative teams* Provide creative problem solving, planning and brainstorming for difficult projectsProcess Development* Work closely with department directors, managers, and creative teams to constantly evaluate processes and procedures--making adjustments as necessary* Conduct project review and evaluation at the end of projects and throughout the project lifecycle* Identify, communicate and advise on organizational process gaps and work with leaders across the organization at all levels to create solutions and pathways for successCollaboration* Built and leveraged network of key internal and external contacts and subject matter experts to secure appropriate stories and related storytelling resources essential for creating effective fundraising appeals* Proactively facilitate interdepartmental networking relationships to assist with the flow of information and minimize duplicate work* Work on several cross-functional teams to provide cohesive strategies, presentations, and reports to a variety of end-users including the Board of Directors, executive leadership, financial and organizational partners, and internal teams

• Answered multi-line phone system and greeted and served guests• Managed inventory to track expenditures in order to meet budget requirements• Tracked data from website responses for use by upper management to determine website effectiveness

• Proofed and published the classified section of the newspaper• Sold advertising for the classified section• Implemented new ways to increase revenue for the department by adding “eye catchers” and special sections, as well as, up-selling• Generated new systems for increased effectiveness and efficiency by creating new filing systems and an instructional manual• Trained new personnel for the department

• Developed an internship program for students seeking international internships• Organized and coordinated new employee two-week training seminars• Engaged in recruitment on college campuses• Supervised and trained volunteer staff• Served as a member of the Information Services Team