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Beth Simpson Email & Phone Number
Manager Service Now Support and Data Analytics (formerly Nuspire)
at
PDI Technologies
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✓ Verified Jun 2026
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Current company
Role
Manager Service Now Support and Data Analytics (formerly Nuspire)
Location
Novi, Michigan, United States
Who is Beth Simpson? Overview
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Quick answer
Beth Simpson is listed as Manager Service Now Support and Data Analytics (formerly Nuspire) at PDI Technologies, based in Novi, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Beth Simpson.
Beth Simpson previously worked as Manager Service Now Support and Data Analytics at Nuspire and Information Technology Service Desk Manager at Nuspire. Beth Simpson holds Bachelor Of Environmental Design, Architecture from North Carolina State University.
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Email format at PDI Technologies
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PDI Technologies
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Profile bio
About Beth Simpson
ServiceNow System Administrator • Functional Consultant • Customer Service Manager ▪ Solution focused by balancing customer support and project implementation. Delivering value as a Service Now System Administrator engaged in the growth and scalability of the company.▪ Forward thinking project implementation by creating Service Now ITSM and CSM foundation to provide exemplary customer experience today and promoting the continued design and progress of the platform.▪ Influential and transformative customer service manager with 20 years’ experience bringing solutions to clients and leadership through process improvement, collaboration and meticulous execution of organizational and employee growth. ▪ Perceptive and articulate insight professionally delivered to clients and employees to build the client relationship through combining the right people, processes and technology for quality and efficiency.
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Beth Simpson's current company
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5 roles
Beth Simpson work experience
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Manager Service Now Support And Data Analytics
Current- ServiceNow Implementation Project completed early and successfully bridged the offices into unified IT Service Management after entering project midstream.
- ServiceNow Administrator play a key role in the enhancement & maintenance of our ServiceNow Environment of CSM and ITSM and integrations with other tools. Integral to the design process using JIRA as we customize the.
Jun 2022 - Present
Information Technology Service Desk Manager
- Manage and support teams varying from 5 – 25 employees for customer service of multiple clients for managed network and desktop services. Maintain high quality operational support by updating processes and systems to.
- Created training program to onboard new employees including drafting process documentation, plan to onboard timeline and measurement of success.
- Led project to configure 1200 devices in 3 months for immediate client rollout of diagnostic tool. Coordinated all resources required of the project and completed ahead of schedule.
- Flexible leadership during reorganizations and mergers and acquisitions with limited staff churn. Provided stability in improving employee skills and knowledge on services, products and troubleshooting, while meeting.
Jan 2013 - Oct 2022
Tier 1 Engineer
- Assist remote customers with break/fix and questions on any of the supported software and computing platforms professionally and courteously. Password resets and new user account creation in Active Directory, Oracle.
- Documented all reported incidents to find trends to assist in future problem resolution.
- Collaborated with client liaison to help identify gaps in support and document processes to resolve.
Sep 2012 - Jan 2013
Safety Services Dispatcher
Ann Arbor Police Department
- Handle requests for emergency and non-emergency services from citizens encountering stressful situations and dispatch prioritized appropriate resources for requests. Perform related clerical work for Computer Aided.
- Advised on software deployment and responded to inquiries relating to installation functionality and capabilities of software and hardware, including serving on committees outside the department.
- Excelled in efficiency, ability to remain calm, and decision making during stressful situations as commended by superiors.
- Recognized as the “go-to” person for technical issues with phones and software within the communications unit of the Ann Arbor Police Department
Sep 2002 - Jun 2012
2 education records
Beth Simpson education
Bachelor Of Environmental Design, Architecture
Associate Of Applied Science, Computer Information Systems
FAQ
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What company does Beth Simpson work for?
Beth Simpson works for PDI Technologies.
What is Beth Simpson's role at PDI Technologies?
Beth Simpson is listed as Manager Service Now Support and Data Analytics (formerly Nuspire) at PDI Technologies.
Where is Beth Simpson based?
Beth Simpson is based in Novi, Michigan, United States while working with PDI Technologies.
What companies has Beth Simpson worked for?
Beth Simpson has worked for Pdi Technologies, Nuspire, and Ann Arbor Police Department.
How can I contact Beth Simpson?
You can use AeroLeads to view verified contact signals for Beth Simpson at PDI Technologies, including work email, phone, and LinkedIn data when available.
What schools did Beth Simpson attend?
Beth Simpson holds Bachelor Of Environmental Design, Architecture from North Carolina State University.
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