Leading Perceptyx’s customer success enablement and operations strategy, roadmap, execution, & teams.Perceptyx is the leader in employee listening & people analytics for the enterprise. Our platform enables continuous conversations at scale, with the industry’s largest portfolio of employee listening channels & solutions, including engagement, lifecycle, DE&I, pulse, crowdsourcing, voting, 360/multi-rater, ad-hoc, and more.

Established and led Tackle’s customer enablement strategy, roadmap, execution, & teams, including: - Customer journey & experience (lifecycle & engagement models)- Internal enablement & go-to-market readiness- Customer education, training, & certificationTackle is dedicated to helping software companies generate revenue through Cloud Marketplaces, specifically: AWS Marketplace, Azure Marketplace, and Google Cloud Marketplace. Tackle’s Cloud Marketplace Platform drastically reduces your time to list and sell products on the marketplaces, while providing granular transaction reporting, with zero engineering resources required. We enable your Sales, Business Development, Operations, and Finance teams to easily interface with the Cloud Marketplaces and leverage them to drive revenue fast.

Created and led Invoca’s customer, partner, & internal enablement strategy, operations, and teams, including:- Go-to-Marketing enablement & readiness- Customer journey & experience (lifecycle & engagement models)- Customer content, enablement, & education- Customer training, & certification (Invoca Academy)- Internal employee experience, enablement, & knowledge management- Communications, content & enablement mentoring & leadership- Internal & Customer virtual and live events (Sales Kickoff, Invoca Summit, Invoca Academy)Invoca’s Active Conversation Intelligence platform enables marketing, eCommerce, sales, and customer experience teams to understand and immediately act on the information consumers share via conversations.

Established and led the internal communications and enablement strategy, design, development, and production for Procore's IT Engineering, Services, Security, and Support department initiatives serving 1,000+ cross-organizational internal customers.Procore is a cloud­based construction management software application built for the construction industry professional, striving to make project management effortless, one task at a time.

Led the redesign of the UC Education Abroad Program's global learning, enablement, and development strategy, execution, content development, enablement and training, and teams, including:- Defined the international learning, enablement & content strategy for all internal & external customers (B2B, B2C, B2G)- Redefined global customer end-to-end experience, learning, communications, and content- Developing international learning, online content, and experiential events for B2B / B2G partners- Completed system-wide global learning content, operations, and customer experience workflow analysis

Launched and led global online education (Forester University), professional development, live events (StormCon), enablement, and content marketing and media divisions. Brand ambassador, host, and speaker at international industry events.Key Clients: GE, Verizon, Mitsubishi, Siemens, CREE, ESRI, URS, Belgard, Profile, Tensar, Procore, Daintree, Lutron & moreKey Results:- Launched & led Forester University • Produced 350+ online events (1-4 per week) generating up to 2,000+ leads & $20,000 per event • Built an international lead database of 29,000+ active customers from 105+ countries • Developed an international team of 300+ industry expert authors, partners, and sponsors • Expanded products ~160% year-over-year & increased revenue ~150% year-over-year- Launched, led, and produced StormCon 2016 • Produced & hosted the international 185+ exhibit convention and 500+ session conference with sponsored networking events for 1,200+ attendees • Co-produced sponsored Indianapolis Speedway Gala for 2,000+ attendees (including racecar rides) • Increased exhibitor 2016 to 2017 on-floor exhibit and sponsorship sales and regional year-over-year revenue- Improved operational efficiency 270%- Launched a Customer Relationship (CRM), Content Management (CMS), Learning Management (LMS), and Cart

Provide creative and strategic leadership of B2B (SMB & Enterprise), B2G, B2C, and B2E enablement, content, customer experience, and communications strategy, execution, and management. Specializing in scalable solutions, medium & high- growth strategy, streamlining ops, problem solving, influencer & thought leadership programs, & change management.Highlighted Clients:➢ Merrill Lynch Corporate | Executive Enablement, Operations & Management Consultant | 2007-2008, 2 yearsLed the national CRM (Salesforce) enablement campaign and team. – Improved adoption 400% (20% above goal)➢ SunPower | Executive Enablement, Operations & Management Consultant | 2009, 1 yearLed the international CRM (Salesforce) UAT & enablement campaign & team. – 100% adoption; on-time delivery➢ Curvature | Executive Brand, Content & Marketing Consultant | 2010-2012, 2 yearsCreated brand, corporate, and end-user strategy, content, communications, enablement & training programs.➢ Asylum Research, Curvature & JetAir Technologies | Executive Marketing, Content & Communications Consultant (freelance, 10 yr.+ clients)More clients upon request.

Built & led the international enablement teams, including: content, communications, customer experience, and training teams. Led the strategy & execution of end-user & corporate enablement & training, product & customer content & communications, customer experience & usability, corporate & internal communications, and adoption & change management.- Expanded department scope 400% to support two ValueClick companies while reducing resources 20%- Rebranded and repositioned communications, resources, and tools. – Increased engagement 35%- Single-sourced communications and knowledge database. – Optimized productivity 40%- Globalized (EMEA) communications and brand. – Reduced translation costs by 30%- Proposed & led the first Agile user experience (CX) team – Streamlined ops 25%; Increased adoption 30%

Co-founded and managed a nationally-ranked (top 10), non-profit co-ed youth aquatics program offering teams and programs in four cities. Developed and managed market selection, strategy and positioning; products and programs; brand, profile and publicity; print, online, direct, viral, and community marketing; and client, vendor and partner relationships. Created and managed player and coach academy programs; email, online and print campaigns; and interactive community website.• Increased local market share from 10% to 85% in two years.• Placed press in 6 local publications weekly; placed additional press locally and nationally.• Received national top 10 ranking, as well as national and local awards.

Built & led “The Underground” – SKINMARKET’s customer community, viral marketing, & influencer program. Led strategy & execution of all: community, content, & loyalty programs; customer acquisition & retention; adoption, influence, & enablement programs; viral & multi-platform marketing, media & events; and customer research programs.Key Performance Results:- Built viral community to 150K+ members, and 20K targeted, high SNP members in one year.- Increased e-store ranking to 3rd in 44 physical stores via community and loyalty campaigns.- Launched community site, weekly eZine, & events. – Increased member sales 42% and membership 30%- Launched national internship & enablement program. – Reduced costs 56%; Increased engagement 120% YOY