Betsy Hutton Email & Phone Number

Tampa, Florida, United States

St Petersburg, Florida, United States

• Facilitate Business Requirement Gathering sessions between business users and third party vendors
• Maintain all meeting notes and action items for Requirement Gathering sessions
• Maintain internal project status updates and present them to the business on a biweekly basis
• Track all risks and assumptions related to the project
• Collaborate with various internal business units to implement new procedures for projects
• Create User Stories for new integration

Tampa

• Contributed to the successful management of critical business applications by providing both client and technical support.
• Elicit information from and collaborate with external and internal clients, vendors and other key stakeholders to define the business requirements for enterprise wide application projects.
• Utilized simple SQL queries along with MS Excel vlookups, pivot tables for data mining to identify data gaps
• Worked directly with development and QA teams in the delivery of application, database and reporting solutions.
• Improved end users experience by analyzing support tickets information and identifying areas of improvement on both functionality and usability of the applications.
• Worked in an agile environment with two week sprints. Assisted in adding user stories and tasks to be assigned to the backlog in Visual Studio with integrated Team Foundation Server.

Tampa/St. Petersburg, Florida Area

• Collaborated in the planning, design, development of revisions to existing applications.
• Worked closely with business users in gathering requirements and implementing system changes.
• Created business documentation requirements as well and functional requirements for all changes.
• Responsible for coordinating multiple projects and work assignments concurrently.
• Worked in a waterfall environment and responsible for assigned deadlines by Project Manager.
• Creates and maintained business process maps.

• Gather and analyze stakeholder requirements to develop and/or modify case management system.
• Translate requirements into functional and non-functional specifications.
• Analyze and document business processes identifying gaps, defining best practices and recommending procedural improvements.
• Develop conceptual design document for changes required by stakeholder.
• Accountable for internal/external client management including but not limited to user interface task analysis and job system training.

Tampa/St. Petersburg, Florida Area

• Reviewed current operation procedures to ensure business units were in compliance with client requirements
• Analyzed and evaluated business and provided solutions when needed to meet user needs
• Consulted with business leaders regularly to ensure projects were in line with their expectations
• Provided front line software support and troubleshooting
• Facilitated Change Management weekly meetings and maintained ChangeManagement logs

Tampa, FL

• Client Relationship Manager
• Responsible for the overall performance reporting and compliance monitoring of the firm’s four largest portfolios ranging from $1.2 to $3.6 million dollar accounts.
• Facilitated comprehension of and monitored compliance with client guidelines, manuals and directives.
• Identified any areas of firm performance needing attention, as well as county or judge specific trends, and worked directly with management to resolve issues revealed by performance reports.
• Formulated and delivered timely, detailed, and accurate responses to client inquiries, scorecards and audits.
• Directly worked with the Managing Attorneys on resolving portfolio status and/or any client satisfaction issues. Business Unit Manager

Memphis, TN

Memphis, TN

Tampa, FL

Tampa, FL