- Gather information from and collaborate with external and internal clients, vendors and other key stakeholders to define the business requirements and make recommendations for enterprise wide application projects- Develop conceptual design documents, including project definition, alternative solutions, scope of work and functional specifications- Develop business requirements for user needs, program functions and steps required to develop or modify software (Perfect Practice)- Analyze and document business workflow processes and translate user requirements to software development team- Manage workload with Team Foundation Server and Manage Engine by creating user stories and tasks- Ensure that final project results meet stakeholder needs through testing, user testing, and feedback.

- Successfully implemented a new client data base and imported all existing customers- Created quotes for all incoming work orders and communicate price along with payment options with customer- Managed daily operations, including truck routes, applying payments to customer accounts and collecting late payments- Met with customers and provide resolution to any customer complaints- Provided monthly reports to show increase/decrease in customer base

Specialties:Florida Licensed Home Inspector #HI8756NACHI Certified Home Inspector #14110502

• Supervised teams, with staff ranging from 15-50 employees, in multiple locations • Maintained ADP HRB databases for all staff (time cards, reviews, disciplinary actions, PTO requests, incentives, and annual pay increases)• Managed Real Estate Department consisting of a Deed In Lieu Team, Eviction Team, Mobile Home Curative Team, Title Insurance Claim Team and a Government Conveyance Team • Reviewed and signed all Government Conveyance Title Insurance Policies• Managed Foreclosure Operations including new file implementation, foreclosure complaints, service of process, foreclosure sales, sales cancellations, preparation of bidding instructions, and issuance of certificate of title• Reported performance to management by keeping performance key indicators• Creation and implementation of new or improved processes• Attended Title and REO seminars conducted by various Title Insurers and by Federal Home Loan Mortgage Corporation

• Honorably Discharged, Good Conduct Medal, National Defense Service Medal, Navy Arctic Service Ribbon, Navy Meritorious Unit Commendation Ribbon, Navy Sea Service Deployment Ribbon• Earned Expert Marksman badges in both small arms and assault weapons• Proudly served in the infantry, assigned to a mountain warfare unit, completed training exercises and military operations in many climates and environments around the world