Betsy Haag Email & Phone Number

Vancouver, Washington, United States

• Provides knowledgeable support in the selection of products and equipment.
• Assists customers with processing online orders.
• Facilitates merchandise returns.
• Assists with resolution of customer complaints, including providing appropriate solutions and alternatives in an expedient manner; following-up to ensure satisfactory resolution.
• Utilizes Salesforce to record customer interactions, process customer accounts, and file documents.
• Provides exceptional customer… Show more

Minneapolis, Minnesota, United States

• Performed and oversaw production tasks including, but not limited to, 20-barrel brewhouse operation, cellar operations, and product packaging.
• Improved brewhouse vessel efficiency by nearly 20% by identifying and performing necessary maintenance on production equipment.
• Responsible for record keeping, gravity and pH readings, maintenance of Food & Beverage management software (Ekos) for the brewery production team, produced/updated brewery operation SOP’s, forklift operation.

Minneapolis, Minnesota, United States

• Assisted with and learn about all facets of commercial brewing facility operations.
• Observed and demonstrated skills to date include CIP technology and cleaning/sanitizing procedures, grain out, malt handling, milling, & mash-in, transfer, packaging line, crowler filling and sealing, carbonation.
• Internship (128 hours to be completed by May 2022) was a requirement for completion of… Show more
• Internship (128 hours to be completed by May 2022) was a requirement for completion of the DCTC Brewing & Beer Steward Technology certificate program. Show less

Greater Minneapolis-St. Paul Area

• Assisted with meeting facilitation and administrative support for various project and lead teams within Environmental Services.
• Coordinated annual budget entry and review for the Operations Support Services department. Includes aiding department staff with purchasing within their annual budget.
• Provided SharePoint site and Microsoft Teams maintenance support for Support Services and other Environmental Services teams.
• Assisted staff with transition to expanded use of technology… Show more
• Assisted staff with transition to expanded use of technology such as Microsoft Teams, WebEx, SharePoint, OneDrive, and other suites of applications during prolonged pandemic response and extended telework to improve.

Dallas/Fort Worth Area

• Resolved nearly 7,500 customer inquiries (2019 SalesForce) for the International Intermodal business operations unit, including direct support for Interdom LLC and Lotte Global Logistics regarding intermodal shipments.
• Performed as a top analyst in Customer Support by exceeding quality goals each month of employment and receiving top-marks on customer response surveys for quality and accuracy of information and support provided.
• Collaborated with internal parties, such as… Show more
• Collaborated with internal parties, such as operations managers and sales team members, to provide accurate and consistent resolution regarding customer concerns. Show less

Yucaipa, CA

• Organized the composition of the City’s annual budget document for fiscal year 2018-2019 in collaboration with the City Manager, Assistant City Manager, and Department Heads.
• Successfully implemented the City’s transition to an automated Human Resources system (NeoGov) while serving as the Head of Human Resources for all temporary, part-time employees. This included online applications and.
• Served as Secretary of… Show more
• Served as Secretary of the City’s Safety Committee, which included conducting quarterly meetings and semi-annual safety inspections and reporting. Additional duties involved recording, tracking, and responding to.
• Assisted with review of purchase requisitions from all Departments to ensure accuracy, available funding, appropriate supporting materials, and fiscal responsibility to achieve best possible pricing. Show less

Kent, WA

• Provided administrative support to the entire company, including direct support to top level executives of the business.
• Played a critical role in customer service and helped WA Electric achieve customer growth and retention in becoming the Puget Sound’s #1 provider for residential standby power.
• Performed numerous accounting tasks including accounts payable, tracking accounts receivable, and tracking income and expenses through Intuit Quickbooks and field management software.
• … Show more
• Designed and tracked marketing materials and mailings. Designed documents and forms and created digital versions to be utilized by our field technicians on mobile devices. This allowed field technicians to perform.

Galesburg, IL

• Performed commercial loan documentation preparation, ordering, and review.
• Assisted customers with deposit accounts via account setup, transaction disputes, loan payments, et cetera.
• Provided administrative support to the commercial loan department, including direct support to a senior vice president. Direct work with the senior vice president resulted in a $30+ million loan to one of our major.

Oklahoma City, Oklahoma, United States

• Assisted customers with consumer banking needs such as establishing accounts, leasing safe deposit boxes, and mitigating fraudulent activity.
• Served as a Mortgage Loan Originator (NMLS ID #1071355) and quoted loan rates and terms as well as assisted with loan applications.
• Served as a teller to count and handle cash, perform customer transactions, and fulfill customer needs at the teller and banker levels.

Birmingham, AL

• Direct clinical assignment with Women’s basketball, women’s tennis, & football.
• Oversaw administrative duties including medical documentation and physician referrals.
• Aided with insurance claim forms and scheduling of medical imaging & diagnostic testing.

Bs, Athletic Training/Trainer, 3.82 Gpa

Activities and Societies: Intramural sports including 3 Innertube Waterpolo championships. OATS (Organizations of Athletic Training.

Master'S Degree, Exercise Physiology, 4.00 Gpa

Certificate, Brewing & Beer Steward Technology

Interdisciplinary program to prepare for brewing beer, cellar operations, and other professional positions in the commercial brewing.