Betsy Roberts Email and Phone Number

Fetch! Pet Care offers professional, reliable and loving dog walking, pet sitting, cat visits, and other pet care services.

-Leader of operations team responsible for creating operational infrastructure to scale growth-Sales enablement resulted in 32% YoY growth in revenue, worth an additional $6 million. -Leader of analytics, process, training, client services and technology team-Recruited, built and enabled inside sales, client services, sales development and sales operations team-Led team that established company KPIs, sales forecasting process, dashboards, training programs, roles, processes and technology alignment-Identified key areas to maximize process, role and technology cross-functional efficiencies-Led legal team responsible for purchase contracts and due diligence activity in partnership with real estate brokerages

-Established a global sales process, training and coaching function for HomeAway Sales-Leader of a global team of professional instructional designers, sales coaches and process experts across seven countries-Responsible for global sales process alignment and standardization-Responsible for global sales training related to new hires, products, process, tools, and policy-Responsible for global sales coaching function and methodology-Recruited, developed, and created career paths for high-performing global team-Developed and led initial development of initial sales time studies, sales processes, and sales messaging for the Property Management business-Led transformation of the global sales process from a culture of order-taking to value-based selling-Established and proved value of dedicated sales coaching and call auditing practices-Led global team that developed and ensured global and consistent sales messaging

FREESCALE SEMICONDUCTOR, Inc., Austin, Texas 2004-PresentManager, Corporate Marketing Global Sales & Distribution Training Programs •Manage large-scale and global sales and distribution training programs and events for the Freescale sales force•Partner with global senior leadership team and subject matter experts to determine training requirements and program curriculum•Establish & maintain global product training program to support Distribution channel ($1M Budget)•Manage scope, schedule, & resources for global sales training events ($1M-$4M Budget)•Work with cross-functional stakeholders to develop company-wide content development strategy and corporate messaging for training programs•Managed Customer Order Management transition related to a company acquisition

Manage large-scale & cross-functional global Change Management activities to implement standardized processes, tools, and roles across the organization. •Change management lead for the following sector-wide projects/programs: SAP Core Data, Finance, Procurement, & Receiving information system module implementation, Lead Time Reduction Program, Delphi 5-Why Problem Solving Methodology implementation, & Order Fulfillment Customer Supply Analyst role transition. Highlights of activities include:•Developed internal Change Management capability through process innovation •Partnered with peers to create a well-defined Change Management roadmap consisting of an extensive set of tools and practices for the day-to-day management of large-scale change initiatives•Managed analysis, development, and implementation of training for a global audience (@4,000 individuals affecting multiple organizational units and countries)

INTERNATIONAL BANKING ORGANIZATION, Leeds, EnglandProvided training consulting services to implement a new core banking information system into one of the organization’s newly acquired United Kingdom banks.UNITED STATES MARINE CORPS, Mclean, VirginiaPerformed a Business Process Redesign (BPR) of the U.S. Marine Corps Recruiting Organization:UNITED STATES DEPARTMENT OF COMMERCE, Crystal City, VirginiaProvided consulting services to develop and implement training for an information system within the Patent and Trademark Office of Initial Patent Examination.MAJOR INTERNATIONAL TELECOMMUNICATIONS ORGANIZATION, Washington D.C.Developed Performance Support Tools for a major telecommunications organization.UNITED STATES DEPARTMENT OF ENERGY (DOE), Germantown, MarylandPerformed an organizational assessment of an expanding Division of the DOE.