(Remote)Serve as primary pre owned car buyer for Heritage Cadillac. Analyze dealership inventory and find quick turn vehicles to purchase. Utilize my knowledge of Stockwave and Provision software to ensure profitability and salability of vehicles. Purchase vehicles through multiple online and in lane auctions such as Manheim, OVE, ADESSA, GM Financial and Smart auction. Stay current in industry trends, dealership reconditioning and auction pricing to ensure dealership wholesale losses are kept at a minimum. Appraise vehicles, understand vehicle condition, negotiate price, make financially sound purchasing decisions, and ensure timely processing and transport of all purchasesResponsible for understanding and managing key metrics associated with retail trends and participating in the inventory planning process to ensure profitabilityProficient in inventory management systems such as VAuto, Stockwave and CRM’s along with vast knowledge of online purchasing through Auction houses Adessa, Manheim, OVE, Smart and OEM bank auctions.Identify and purchase high volume of profitable vehicles consistently and meet assigned quotasUnderstand market tendencies and the changes to the trends in the assigned geographic area.Ability to utilize technology or travel to participate in meetings with team members and partners.Foster relationships with acquisition sources, transportation vendors and store leadershipRequired to be the expert in all aspects of the purchasing, shipping, selling and stocking of vehicles

Serve as the VP supporting a cross-functional team of 4 to accomplish results for a division exceeding 600M annually. Educate clients on products and processes to gain confidence and trust. Build department relationships for maximum process flow to ensure client satisfaction and efficient closings. Maintain competitive edge through identifying and educating the team on current industry trends. Structure and present loan figures to clients based on client needs and answer questions. Use Digital tools to run and analyze credit to ensure proper disclosures and compliance. Track and update notes daily in CRM to ensure proper follow up and maximize sales close. Used effective marketing through, digital, paper and social media.

Led a team of 10 Sales Associates for a dealership generating over $27M in annual revenue. Provided team coaching, mentorship and performance management by regularly reviewing sales performance. Resolved customer and employee issues quickly and with empathy. Supported in the delivery of annual sales forecasts, website management, digital marketing analytics, advertising plans, sales promotions, staffing needs, lease and finance promotions and compensation plans. • Increased unit sales 137% over previous year and drove the dealer rating from 9th to 4th through increasing customer satisfaction and retention. • Sourced 20+ preowned vehicles each week for inventory between auctions, trade ins and lease returns.• Elevated customer satisfaction from 93% to 98% by creating and implementing simplified processes.• Boosted product allocation from the lowest to the 3rd highest in the region by working closely with Manufacturer representatives.

Ensure the overall experience was top rated and VIP/white glove level to ensure client satisfaction. Maintain knowledge of 7 different brands of new vehicles. Work sales process and prospecting tools using CRM to maintain long term follow up resulting in higher than average closing ratio. Part of a team that sourced over 200 pre-owned cars per month from Manheim auctions and OEM lease return sales. Work outside sales business to business by selling dealer and myself to other business to purchase cars. Effectively solve customer issues and problems while overcoming objections.• “Salesman of the Year” winner; Top 5 in units and gross in the organization, 42% closing ratio between internet, phone and walk-in leads.• Averaged 16 cars sales a month (the salesman average was 7).• Averaged a 98% customer satisfaction rating over 6 years.

Managed day to day operations for, implement employee policies, calculate payroll and tax deductions, handle billing and receivables, build relationships with clients and other business owners, outside sales to promote business with other business to increase profits.

Responsibilities included managing customer service from initial customer contact though the entire service cycle, communicating work performed, explaining repairs and notifying customer of completion. Additional duties included dispatching repair work, handling warranty claims and managing sublet work.

Scheduled employee hours and workloads, dispatched repair work on all vehicles to service writers, managed sublet work and functioned as technical advisor. Communicated with customer including explaining work performed, notification of completion and assisting with any questions. Managed customer work history via database. Properly track warranty work to ensure on-time payment. Worked with OEM reps to increase sales and compliance.