Mike Betts Email & Phone Number

Chicago, IL, US

Oak Brook, Illinois, United States

Lombard, Illinois, United States

(Remote)Serve as primary pre owned car buyer for Heritage Cadillac. Analyze dealership inventory and find quick turn vehicles to purchase. Utilize my knowledge of Stockwave and Provision software to ensure profitability and salability of vehicles. Purchase vehicles through multiple online and in lane auctions such as Manheim, OVE, ADESSA, GM Financial and.

Schaumburg, Ill

Serve as the VP supporting a cross-functional team of 4 to accomplish results for a division exceeding 600M annually. Educate clients on products and processes to gain confidence and trust. Build department relationships for maximum process flow to ensure client satisfaction and efficient closings. Maintain competitive edge through identifying and.

Crystal Lake Illinois

• Led a team of 10 Sales Associates for a dealership generating over $27M in annual revenue. Provided team coaching, mentorship and performance management by regularly reviewing sales performance. Resolved customer and.
• Increased unit sales 137% over previous year and drove the dealer rating from 9th to 4th through increasing customer satisfaction and retention.
• Sourced 20+ preowned vehicles each week for inventory between auctions, trade ins and lease returns.
• Elevated customer satisfaction from 93% to 98% by creating and implementing simplified processes.
• Boosted product allocation from the lowest to the 3rd highest in the region by working closely with Manufacturer representatives.

Motor Werks Of Barrington

• Ensure the overall experience was top rated and VIP/white glove level to ensure client satisfaction. Maintain knowledge of 7 different brands of new vehicles. Work sales process and prospecting tools using CRM to.
• “Salesman of the Year” winner; Top 5 in units and gross in the organization, 42% closing ratio between internet, phone and walk-in leads.
• Averaged 16 cars sales a month (the salesman average was 7).
• Averaged a 98% customer satisfaction rating over 6 years.

Mchenry, Illinois

Managed day to day operations for, implement employee policies, calculate payroll and tax deductions, handle billing and receivables, build relationships with clients and other business owners, outside sales to promote business with other business to increase profits.

Responsibilities included managing customer service from initial customer contact though the entire service cycle, communicating work performed, explaining repairs and notifying customer of completion. Additional duties included dispatching repair work, handling warranty claims and managing sublet work.

Scheduled employee hours and workloads, dispatched repair work on all vehicles to service writers, managed sublet work and functioned as technical advisor. Communicated with customer including explaining work performed, notification of completion and assisting with any questions. Managed customer work history via database. Properly track warranty work to.