Amanda Betts Email and Phone Number

• Lead a global team of trainers and instructional designers, developing and delivering training for Cvent’s 1000+ member client services department, including leadership, client success, professional services, and customer support, as well as a wide portfolio of clients• Consult with leadership to create and deliver robust employee onboarding and continuing education programs targeting product expertise, consulting and communication skills, industry knowledge, and processes• Steer the implementation of a new Learning Management System, ensuring alignment of the LMS to the company’s learning and development strategy and customer engagement strategy• Oversee the development, implementation, and measurement of client training programs in a variety of delivery methods (virtual, classroom, instructor-led, e-learning, etc.)• Designed and launched a first of its kind training program available at no cost to industry professionals during COVID – educating our key target audience, building brand awareness, and generating demand for Cvent products

• Led a team of trainers who facilitated learning for new and current customers, managing billable hours for customer work, continuing education for customers, and content development projects such as user guides and videos• Drove process and structural change within the Customer Training team by developing, defining, and pricing training packages for several product lines, partnering with Sales and Professional Services to streamline the scoping process for new business, and with Legal to create standard Statements of Work for contracts• Consistently achieved positive customer satisfaction of 95%+

• Built and led Corporate Training team, assessing organizational needs and consulting with cross-functional leadership to create, deliver, and measure effectiveness of boot camps ranging in duration from 4-10 weeks, utilizing various delivery methods such as classroom learning, on the job training, and asynchronous online learning• Designed and facilitated biannual companywide Leadership Development sessions and created, implemented, and delivered Leadership Boot Camps for new managers• Created career development plans to engage employees in taking ownership of their career paths, creating competency models with clear guidelines for advancement• Developed and facilitated New Hire Orientation for over 300 new hires, improving overall new hire satisfaction from 60% to 92%• Partnered with Lanyon’s Executive Leadership Team and to drive culture change and improve organizational health by facilitating Partners in Leadership’s Culture of Accountability workshop for over 800 employees in 40 day-long sessions. Responsible for measuring effectiveness of the workshop through employee engagement, productivity, morale, and attrition

• Reporting to the Director of HR, trained a recruiting team of three in full-cycle recruiting to align with Vista’s standard operating procedures. • Successfully recruited candidates in field sales, software development, and customer support. • Served as the contact point for background checks both domestically and internationally.

• Hired and trained recruiting managers and recruiters at newly acquired portfolio companies, guiding those teams in implementing Vista’s standard recruiting processes, systems and measurements of success• Managed full-cycle recruiting efforts across Vista’s portfolio of companies, including consulting with hiring managers, sourcing, reviewing resumes, conducting behavioral based interviews, and negotiating employment offers