Manage 15 team members who support $25M revenue generating Payer Print software system

• Manage the monitoring of production servers, scheduled jobs, and incident management • Supervise daily development team operations• Coordinate hardware upgrades, schedule maintenance and oversee client projects• Coaches, counsels, and disciplines employees

• Manages day to day assignments for developers, providing weekly oversight over their workload to ensure work is complete on time• Identify and implement internal projects that will improve clients experience and ease developer’s workload• Establish processes and procedures to ensure quality and timely projects

• Implemented the communication plan to launch a key corporate initiative to execute client work through a single, consistent, repeatable Global Delivery Model3• Worked closely with SAP Americas Inc. to gather requirements and project specifications to build the EDS/HP SAP Practice Infrastructure. Defined project deliverables, managed risk throughout the project, addressed quality control, quality assurance, and quality improvement for the project, managed cost variances, documented and organized the various communications needed on the project, and created and managed project plan and schedule. • Performed overall financial management of $10 million budget for Best Shore, interacting with global teams across the Practice, identifying and managing risks• Defined and implemented improvement processes for major functions with the Practice, such as Resource Management, Financial Management, Sales Pipeline, Pursuit Support, Project Controls, and KPI reporting.• Provided weekly, monthly, and quarterly KPI, metrics and dashboard updates to executive leadership• Ensured data integrity and quality control for monthly business reviews for Sales Growth, Financial & Operation Management, Delivery and People business units for global Enterprise Applications Services (SAP, Oracle & Microsoft service lines)• Created and administered effective corporate and business communication for executive leaders, management, consultants, corporate and global partners • Leveraged knowledge and best practices globally across the organization through development and maintenance of intranet and team sites• Analyzed business data to discover and understand historical patterns to improve business performance by producing reports, tools, processes and controls to more effectively govern daily Operational and Sales activities. • Ensured organization alignment with all corporate initiatives through training and providing SME support

• Directed IT and Implementation BPO Portfolio Multi Year Plan (MYP) projects teams. Utilized PM2 methodology and lead project teams in day to day execution and compliance with prescribed methodology processes including: Project charter development, Project plan development, Risk and issues management, Quality planning , Communications planning , WBS decomposition, Project schedule development , Change management , Status reporting , Project shutdown• Provided dedicated Overall Project Management (SME) support for MYP project teams to ensure program compliance requirements were met.• Reported the status of project deliverables, milestones and costs to management, leaders and stakeholders

• Delivered and managed the Industry Frameworks Operational assets for the Framework Modeling team.• Managed the various work-plan activities, action items, issues and miscellaneous requests for the MYP initiatives.• Provided the guidance and support for the development and maintenance of the Enterprise and Industry Frameworks Sharepoint team site, which provided a structured way to create, capture, organize, access, use, and assess information and expertise across the organization.• Managed Industry Frameworks MYP budgets of $2.6 million and Operating budgets of $2.5 million

- Led the user acceptance testing for updates to 7-Eleven systems and was the liaison between the developers, customers, and management in the validation and verification of requirements versus application functionality.- Planned, directed and coordinated the transitional activities for the integration of Mrs. Baird’s Bakeries into Bimbo Bakeries-Applied 3rd generation and legacy systems application programming skills (web Methods, UNIX, C Shell, COBOL) to develop and support applications for 7-Eleven,Solutions, Credit Union Industries, Bruno’s Retail, and Integrated Billing System (IBS)