Bev Merrett Email & Phone Number

Calgary, Canada Area

Business AnalystCity of EdmontonJune 2019 - PresentBusiness AnalystCity of CalgaryJune 2018 - January 2019Business AnalystUnited Farmer's of Alberta (UFA)April 2017 - February 2018Business AnalystManitoba Telecom Services (MTS)September 2016 - December 2016Business AnalystInternational Financial Data Services (IFDS)June 2016 - September 2016Business Analyst / Quality Assurance / Technical Writer / TrainerThe Technology Consortium; Government of Manitoba, Manitoba eHealth, Manitoba HydroSeptember 2015 - December 2015Quality Assurance / Business AnalystClient: COPJune 2015 – September 2015Quality Assurance Team Lead Client: EnbridgeApril 2013 – October 2014Business Analyst Client: City of EdmontonJuly 2012 – April 2013Business Analyst Client: TervitaApril 2012 – July 2012Business Analyst Client: Access PipelinesOctober 2011 – November 2011Business AnalystClient: Service AlbertaNovember 2010 – August 2011

Calgary, Canada Area

• Managed requirements life-cycle, all technical documentation, data and user acceptance testing of implementations as well as Level 4 support for the configuration and administration for such Service Desk tools as Knowledge Mgmt System, End User Portal, Self Service Password Reset and other Client specific implementations• Worked on the development of data migration tools that significantly decreased the effort for data collection with more accurate results and created a customized migration task list to Support the loading of data into UAT, Pre-prod and Production • Managed communications with end users to determine strategies that included gathering and scrubbing data, dealing with ‘aged’ data, data mapping/gap analysis and resolving data collection issues• Collaborated and advised the Delivery team of Knowledge Authoring standards, workflow and guidelines• Administered Team Sharepoint using the standard template provided by Global Engineering• Management of multiple manuals such as: requirements document, technical reference guide, implementation guide, deployment guide, process guide, helpdesk documentation, training documentation, test guides, test cases and test plans, presentations, etc. while maintaining QMS standards and versioning • Collaboration with Finance to finalize input into the Standard Rate Model (SRM). As well as being a key contributor of the SRM initiated the development of a Bill of Labor and Bill of Material template as well as training materials on the SRM that is used today

Calgary, Canada Area

• Generated required documentation and field mapping for regional XML Bridge implementations• Collaborated with third party Venders and technical support to test and document XML bridges• Created new or updated, existing test scripts for Remedy User tool certification• Delivered Service Desk tool GAP analysis for Clients• Performed and provided feedback to the WorkPlace Engineering team for End User Portal Testing • Created, modified and reviewed Service Desk Process documentationRemedy Administration • Administrated the Remedy database for ALL clients• Resolved problems / reviewed changes ensuring documentation is accurate• Trained new staff • Managed and analyzed Tele-Management operations; producing reports

Certificate, Technical And Business Writing, Technical Writing Certificate

Copy Editing and Proofreading - Complete Learning Online - Complete Professional Writing Basics - Complete Documentation Design - Complete.

Certificate, Business Analysis, Business Analysis

Business Analysis Certificate program