Beverley Beadling Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I primarily oversee all operational aspects of the superannuation fund Contact Centre, undertake business planning, and supervise employee development, operational efficiency and service excellence. During my tenure, I have significantly enhanced business processes, implemented technology changes and structures, and led operational business-wide projects.

Melbourne, Australia

My main purpose in this role was to ensure excellence in service delivery to First State Super fund members by overseeing and improving operational and customer service processes. I engaged in developing and executing the First State Super business strategy, projects and initiatives. I implemented organisational change programs and provided leadership and.

Melbourne, Australia

My responsibilities included managing all Contact Centre activities, delivering operational solutions to members and employers and delivering projects for business improvement initiatives, technology installations and new clients. I took the lead in streamlining operational capability and driving organisational change within the Contact Centre. While in.

Melbourne

In this role, I supervised and developed the Contact Centre Registry, Commercial and Switchboard Teams and implemented processes to promote the early resolution of customer queries. I project managed a New Zealand Government IPO project in Auckland and was successful in establishing the contact centre offshore operation. I also managed large-scale projects.

Melbourne, Australia

While establishing a productive client relationship with AMP, I developed value-add strategies that improved operational efficiencies and generated customer advocacy. By analysing business performance, I was successful in identifying business improvement opportunities across company operations. As the Project Manager of the Effective Communications.

Melbourne, Australia

My main functions involved organising and managing national campaigns and projects for registry and commercial clients. I provided strategic planning and management of resources and budgets to achieve business objectives, identified improvement opportunities, and oversaw financial and risk management. During my tenure, I successfully managed large-scale.

Melbourne, Australia

As Project Manager, I supervised the relocation of the Sydney-based Georgeson contact centre into the Computershare Melbourne office, established the business model and operational processes and recruited all Contact Centre staff. I also developed and documented formal business processes and procedures, identified business requirements, managed.

Melbourne, Australia

In this role, I managed outsourced Contact Centre operations for multiple clients, improving service delivery and external stakeholder relationships. I identified and generated business improvement and growth opportunities and facilitated the development of business systems. I also managed resources and budgets, and delivered on contractual SLAs. I was.

Melbourne

Managed the contractor division of the FirstWater Melbourne office.Recruited contract staff for Telstra and other large organisations.Sourced candidates for short and long term contract positions.Conducted site visits to meet with new and potential clients and performed OH&S reviews.Wrote and placed advertisements for roles and conducted.

Diploma, Project Management

Masters, International Business

Ba Hons, Modern Languages And Linguistics