As an order administrator for Strive Badge, my role involves managing and processing customer orders for promotional merchandise such as badges, lanyards, and other branded items. My key responsibilities include:**Order Processing**: Receiving and reviewing orders, ensuring that all necessary details are accurate, and inputting them into the system for production.**Customer Communication**: Acting as a point of contact for customers, answering questions about product availability, timelines, and order status.**Coordination with Production**: Liaising with the factory team to ensure orders are manufactured correctly and on time, and solving any issues that arise during production.**Artwork**: Checking visual proofs are correct and send to customer for approval. Ensuring that finished products meet the required standards before they are shipped to the customer.**Shipping and Logistics**: liaising with the Despatch Manager regarding the delivery of orders.**Record Keeping**: Maintaining accurate records of orders, including customer details, order specifications.This role requires strong organisational skills, attention to detail, and effective communication to ensure that orders are processed efficiently and customers are satisfied.

I have changed direction in my career as I was looking for a new challenge. I work in a production merchandising company where I look after our associates and affiliates. There is a lot of liaising with suppliers which are based worldwide and customer alike and it can be non stop. In August 2020 while still working for Galpeg Ltd there was a shift in my career and I took on the role as the accounts administrator which I have been doing ever since.

Jan 2018 - Present Galpeg Productions Assistance / Accounts Payable Due to covid I was relocated to finance department August 2019 - date (gap as on furlough) • Add supplier invoices to system and file in the relevant folder • Get daily exchange rate in €uro and GBP • Check Pro forma invoices and arrange for them to be paid • Allocate month expense sample invoices and trading invoices to Network members • Collate sample information on relevant spreadsheet and sent to account department • Run the month end reports and send to Network member for checking if correct then request that they send an invoice for their profit share • Complete payment spreadsheet and arrange for a payment to be made to each of the Network Members • Once accounts have raise payment to suppliers check all are correct and authorise the bank payments • Add new customers and suppliers to the system • Credit check using Credit safe and Company house •Xero Accounting

I was the first point of contact for our customers when they brought they vehicles in for repair or service. I would check their bookings and direct them accordingly. I would Liaise with large organisations to obtain authorisation for work that was required to be carried out and adivse them of any additonal cost that might be incurred. I would keep in contact with our engineering department to ensure that the vehicles were completed in a timley manner thus ensuring our customer could continue with their business.I would carry out general administrative tasks as and when required and arrange collection and delivery of vehicles where necessary.

I keep drivers records up to date for their attendance and performance. On a daily basis I input accident reports on to a company database which enables the garage to keep track of the members of staff driving standards in line with Transport for London and DVLA regulations. I regularly take minutes for appeals and disciplinary enquiries ranging from long term sick interviews to poor attendance and dismissals. I also take minutes at the garage Health and Safety meeting and have recently been nominated to be the garage representative to attend company Health and Safety meetings. Dealing with all customer complaints in person and via the telephone and emailDealing driver enquiries and assisting them were necessary Logging accident reports on to PSV insurance system Logging occurrence reports on to the TfL Iris systemWorking to a regular deadline for various Stagecoach and TfL issuesInvestigating and logging all public complaints and tracing them to the various driversCover for the pay clerk when necessaryComplete daily and weekly reportsAssist the Garage Manager and Assistant Garage Manager in various tasksCover in the output office when necessary

Duties and Achievements I was responsible for a team of 4 people in the Travel Shop and effectively supervised the Customer Service Department liaising with London Buses Customer Service Department. I have knowledge of both Stagecoach and Transport for London policies, and I have attended a company run course, which I have successfully passed:Dealing with all customer complaints in person and via the telephone Logging complaints on to respond and drafting repliesWorking to a 15 working day Transport for London deadlineInvestigating all public complaints with relevant garages Ensure suitable staff cover of customer services, travel shop and receptionComplete daily and weekly reportsAssist Communications Manager with the company newsletterCover in the travel shop when necessary

Duties and Achievements I was responsible for arranging long and short term lets for clients, together with the control and management of 180 self-contained apartments within the building. My day-to-day duties included:Arranging holiday lets for familiesPreparing short and long term contractsOrdering stationeryOverseeing daily maintenance of the buildingAdvising the company who have designed our booking packageDay to day running of our computer systemOverseeing the housekeeping departmentMarketing, PR and advertising strategies using Quark Xpress and Photoshop