I have enjoyed working in various environments throughout my career; from small teams within an independent sector, in-house with the client to home working. During my time within the industry I have created strong and stable relationships with the global clients I’ve supported. My communication skills are excellent; dealing with high urgency situations and intense periods of production have shaped me as a professional. I believe in creating solutions for the traveller/client and providing them with the highest level of service. Engaging with EA’s to Senior Partners on a daily basis, I have proved to be extremely organised and motivated while working in an incredibly fast paced environment. I am experienced in managing, training, supporting and growing teams. I have an understanding nature and take great care and patience with my colleagues, nurturing and supporting them; allowing me to develop sincere and professional relationships. Having supervised my previous team through a GDS migration and various IT developments such as new customer profile applications, revision of email and telephone software, I am acutely aware of the importance of understanding individual needs.