Beverly M. Email and Phone Number

• Proficient in recognizing and troubleshooting network connectivity issues, video and email issues for Clients maintain detailed records of client interactions and technical solutions, ensuring accurate documentation for future reference• Collaborate and probe clients to understand business's needs and recommend suitable services or upgrades• Participate in ongoing training programs to stay updated with the latest technologies and industry trends Assisted clients with billing inquires, service upgrades and account maintenance, while fixing or escalating connectivity problems• Handled client complaints with empathy and professionalism, ensuring positive experience

• Implemented initial troubleshooting for Smart Pac Machines and effectively communicated with facility technicians regarding more serious issues that are unable to be independently solved • Scanned and packed inventory, providing high attention to detail to ensure packages were accurately filled and appeared professional before shipping • Mark packages with identifying information, including hazardous and flammable materials, maintaining warehouse safety policies

• Protects candidate information by keeping the desk clear of any information, routinely changing passwords, and continually updating software • Actively supported candidates to ensure all electronic documentation was completed quickly and accurately to fill Amazon’s labor orders. • Communicated with candidates during the hiring process, answering questions regarding work schedules as well as location and pay, ensuring a smooth and enjoyable experience • Assisted candidates in navigating through the Amazon website on their phone to provide an accurate application process while insuring they brought the required documents • Defused volatile customer situations calmly and courteously • Supervised drug testing while answering candidate's questions, and ensuring finished tests were stored correctly to prevent invalid results

• Effectively coordinated my tasks throughout the entire shift, ensuring company deadlines were met, and orders were delivered to customers on time. • Scanned and packed boxes on pallets at 160 boxes per hour, 10 boxes above the mandatory 150 boxes per hour, increasing productivity • Monitored lines that had too many items and helped my coworkers scan and stack items onto pallets, decreasing shipment times of those orders.