Beverly Rice Email & Phone Number

Waukesha, Wi, Us

Wisconsin, United States

Major Incident and Problem Management.• Leveraging technology to issue all communications and providing key stakeholder management during a major event.• Dynamic communication with a commitment to providing world-class customer service to stakeholders.• Focused on end to end management to service my customer, senior management and the the end-users impacted during an event. • 600 + Managed major event notifications and status of incidents to high level senior leadership… Show more Major Incident and Problem Management.• Leveraging technology to issue all communications and providing key stakeholder management during a major event.• Dynamic communication with a commitment to providing world-class customer service to stakeholders.• Focused on end to end management to service my customer, senior management and the the end-users impacted during an event. • 600 + Managed major event notifications and status of incidents to high level senior leadership, internal and external business clients while managing Service Level Agreements.• Matrix management of processes and resources including third parties – including resolving conflict to move forward to resolution phase.• Collaboration with technical team for root cause analysis.• Formed collaborative action plans with specific take-aways, tasks, deadlines, ensuring tasks were completed• Creation of an event run book scenarios for business risks not in fiscal scope to eliminate in this time frame. • Strong organizational skills with a solid approach to critical thinking utilizing ITIL 4 methodology. • Use ITIL 4 best practices to mapping services and business priority levels to match Service Level Agreements.• RCA metrics tracking internal process performance and trend identification for process improvement. • Creation of Incident Management policies and procedures to standardize operations.• Lead, trained and mentored 11 Major Incident Management team members. Show less

Milwaukee

▪ Management of 24 x 7 Command Center and Network Operations departments that services 2900 retail stores in 21 countries in 24 x 7 environment.▪ Hands on Management style with strong people and team-building skills, assisting team members to advance to higher technical positions.▪ Improved efficiency and reduced costs by automating several key processes.• Project Co-managed - Service Now installation to replace Front Range ITSM ticketing system.• Project Co-managed – Completed… Show more ▪ Management of 24 x 7 Command Center and Network Operations departments that services 2900 retail stores in 21 countries in 24 x 7 environment.▪ Hands on Management style with strong people and team-building skills, assisting team members to advance to higher technical positions.▪ Improved efficiency and reduced costs by automating several key processes.• Project Co-managed - Service Now installation to replace Front Range ITSM ticketing system.• Project Co-managed – Completed Command Center & NOC process documentation evaluation, updates and relocation to SharePoint.• Project Manager – Standardize on-call lists, created SharePoint library for multi-access across support teams.• Project – Co-managed vetting, coordinated installation & training of Front Range ITSM ticket system.• Project Manager – Command Center, Network Operations site renovation and upgrade.▪ Evaluate and coach staff annual performance appraisals.▪ Converting documentation to be succinct for Service Now Knowledge base conversion.▪ Work smarter not harder approach. Show less

Milwaukee

▪ Bid and vacation management for pilots and flight attendants, 600+ crew. ▪ Planned pilots biennial flight review and verified paperwork for medical eligibility. ▪ Management and liaison of Pilots Collective Bargaining Agreement Grievances. ▪ Training supervisors and crew on Flightline, Lotus Notes, and Crew Trac systems. ▪ Coordination of crew recalls. ▪ Process improvement and cost analysis. ▪ Crew Resources… Show more ▪ Bid and vacation management for pilots and flight attendants, 600+ crew. ▪ Planned pilots biennial flight review and verified paperwork for medical eligibility. ▪ Management and liaison of Pilots Collective Bargaining Agreement Grievances. ▪ Training supervisors and crew on Flightline, Lotus Notes, and Crew Trac systems. ▪ Coordination of crew recalls. ▪ Process improvement and cost analysis. ▪ Crew Resources representative for Restructuring Project Phase II Project. ▪ Maintenance of FAA regulation updates in Flight Operations manuals. ▪ Office management, purchasing, budgets, time-card processing. Show less

Schreiber Foods acquired the Beatrice Cheese Waukesha Food plant in 2003. Head scheduler/planner, forecasting, overseeing production schedules, inventory, logistic planning, coordination of first and second stage Work-In-Progress (WIP) product line with sister facilities. 97.2% on-time shipment of product.Received most valuable associate award four times for process improvement.

Waukesha, Wi

Head Production Planner/Scheduler, Logistics ▪ Managed nine production lines, 2.1 million pounds of industrial food production planning weekly.▪ Oversaw government contract production, ordered government inspectors.▪ Production scheduling for three Kosher companies.▪ Forecasting bulk material and ingredient needs.▪ Production schedules resulting in 99.8% on-time fill rate. ▪ Managed first stage and multistage products for sister companies.▪ Organized and reviewed… Show more Head Production Planner/Scheduler, Logistics ▪ Managed nine production lines, 2.1 million pounds of industrial food production planning weekly.▪ Oversaw government contract production, ordered government inspectors.▪ Production scheduling for three Kosher companies.▪ Forecasting bulk material and ingredient needs.▪ Production schedules resulting in 99.8% on-time fill rate. ▪ Managed first stage and multistage products for sister companies.▪ Organized and reviewed trials for new customers and product development.▪ Coordinated closing and consolidation to close one of Schreiber’s production facilities.▪ Managed supply chain for off-site locations, as well as in-house inventories.▪ Coordination of sale or disposal of non-compliance finished product.▪ Spearheaded line changeover consolidation.• Aged finished product inventory of less than 3%.▪ Back-up for Purchasing Manager.Material and Supply Inventory Control ▪ Controlled inventory, delivery and management of 2500+ items• Established polices for minimum and maximum inventory levels.▪ Supervised physical inventories teams and reconciliation.▪ Ordered and received supplies/materials, coordinated new/old art changes in packaging.▪ Contacted vendors for credit returns of sub-standard raw materials.▪ Assisted in new vendor and new material trials.▪ Tracked variances / materials waste.▪ Started as a machine operator, ability to operate 12 machines, completed machine set-ups, certified fork lift operator.▪ Certified First Responder for multiple years. Show less

Bachelor Of Science, Business Management And Operations, 3.9

Business Courses

Environmental Studies - 3 Semesters, 3.9

Program was keying down local species for fish, insects, animals, plant varieties. Lead testing. Shocking fish for quantity verification..

Business

Associate'S Degree, Industrial Food

Activities and Societies: Connoisseur's Club. Created food fundraisers to donate to area charities.

Classes In Microsoft Applications, Computer Troubleshooting., Gpa 3.95

Activities and Societies: Worked with area charities to raise funding at holidays for food banks.