Beverly Rice Email and Phone Number
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I like reviewing current processes/ situations and figuring out if and what are the options.I am a detail oriented, excellent communication IT business professional that is an innovative thinker, holistically looking at the macro and micro-picture. Ability to visualize strategic process improvements with cost-effective solutions to enhance infrastructure, operations, and service delivery. Utilizing cross-functional team collaboration relationships with internal/external stakeholders; to strategically align technology and service in support of business-critical objectives. I have demonstrated the alibility to work well under pressure while prioritizing a range of responsibilities in the following areas of business. • Major Incident Management – 600+ Major Incident events working with technical teams restoring business operations while minimizing business and end user impact, initiating root cause analysis, metrics, reduction in• IT Business Management – managed an IT Command Center and NOC operation for over 10 years.• Project Management – Lead or co-managed over a dozen projects from relocation of the Command Center to a new internal location, centralizing on-call support information to a centralized repository in SharePoint, to ServiceNow cloud platform installation requirements and procedural documents to replace Front Range ITSM ticketing system for the Command Center and NOC departments.I am constantly learning new skills. For better or worse, this also includes skills outside my career. I learned tricks in Excel, new leadership tactics, and better methods for communication, but I’m also learning to play piano despite no musical background whatsoever.CORE COMPETENCIESMajor Incident Management | Communication | Process Improvements | Business Process Documentation | Asset Management |Audit Remediation |Dashboards Monitoring |Process Workflow | Team Management and Engagement | Cross-Functional Team Leadership | Training Lead | Business Operations | Project Administration | Communication | Project Lead | Inventory Management | Metrics | Industrial Food | Manufacturing | Production Planning | Scheduling | Trend Analysis | Data Analysis | Planning | Cost Analysis | Requirements Gathering | Requirement Analysis | Strategy | Budget | Change Management | SharePoint |Service Now |ITSM| Microsoft O365 | Compliance
Bank Five Nine
View- Website:
- bankfivenine.com
- Employees:
- 137
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Project & Business Recovery Manager/ Vendor ManagementBank Five Nine Oct 2021 - PresentWisconsin, United States
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Major Incident And Problem ManagementFoot Locker Aug 2018 - 2021Major Incident and Problem Management.• Leveraging technology to issue all communications and providing key stakeholder management during a major event.• Dynamic communication with a commitment to providing world-class customer service to stakeholders.• Focused on end to end management to service my customer, senior management and the the end-users impacted during an event. • 600 + Managed major event notifications and status of incidents to high level senior leadership… Show more Major Incident and Problem Management.• Leveraging technology to issue all communications and providing key stakeholder management during a major event.• Dynamic communication with a commitment to providing world-class customer service to stakeholders.• Focused on end to end management to service my customer, senior management and the the end-users impacted during an event. • 600 + Managed major event notifications and status of incidents to high level senior leadership, internal and external business clients while managing Service Level Agreements.• Matrix management of processes and resources including third parties – including resolving conflict to move forward to resolution phase.• Collaboration with technical team for root cause analysis.• Formed collaborative action plans with specific take-aways, tasks, deadlines, ensuring tasks were completed• Creation of an event run book scenarios for business risks not in fiscal scope to eliminate in this time frame. • Strong organizational skills with a solid approach to critical thinking utilizing ITIL 4 methodology. • Use ITIL 4 best practices to mapping services and business priority levels to match Service Level Agreements.• RCA metrics tracking internal process performance and trend identification for process improvement. • Creation of Incident Management policies and procedures to standardize operations.• Lead, trained and mentored 11 Major Incident Management team members. Show less -
Command Center & Network Operations ManagementGlobal Retail Company Oct 2004 - Aug 2018Milwaukee▪ Management of 24 x 7 Command Center and Network Operations departments that services 2900 retail stores in 21 countries in 24 x 7 environment.▪ Hands on Management style with strong people and team-building skills, assisting team members to advance to higher technical positions.▪ Improved efficiency and reduced costs by automating several key processes.• Project Co-managed - Service Now installation to replace Front Range ITSM ticketing system.• Project Co-managed – Completed… Show more ▪ Management of 24 x 7 Command Center and Network Operations departments that services 2900 retail stores in 21 countries in 24 x 7 environment.▪ Hands on Management style with strong people and team-building skills, assisting team members to advance to higher technical positions.▪ Improved efficiency and reduced costs by automating several key processes.• Project Co-managed - Service Now installation to replace Front Range ITSM ticketing system.• Project Co-managed – Completed Command Center & NOC process documentation evaluation, updates and relocation to SharePoint.• Project Manager – Standardize on-call lists, created SharePoint library for multi-access across support teams.• Project – Co-managed vetting, coordinated installation & training of Front Range ITSM ticket system.• Project Manager – Command Center, Network Operations site renovation and upgrade.▪ Evaluate and coach staff annual performance appraisals.▪ Converting documentation to be succinct for Service Now Knowledge base conversion.▪ Work smarter not harder approach. Show less
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Flight Operations Crew Scheduler And MgtMidwest Airlines 2003 - 2004Milwaukee▪ Bid and vacation management for pilots and flight attendants, 600+ crew. ▪ Planned pilots biennial flight review and verified paperwork for medical eligibility. ▪ Management and liaison of Pilots Collective Bargaining Agreement Grievances. ▪ Training supervisors and crew on Flightline, Lotus Notes, and Crew Trac systems. ▪ Coordination of crew recalls. ▪ Process improvement and cost analysis. ▪ Crew Resources… Show more ▪ Bid and vacation management for pilots and flight attendants, 600+ crew. ▪ Planned pilots biennial flight review and verified paperwork for medical eligibility. ▪ Management and liaison of Pilots Collective Bargaining Agreement Grievances. ▪ Training supervisors and crew on Flightline, Lotus Notes, and Crew Trac systems. ▪ Coordination of crew recalls. ▪ Process improvement and cost analysis. ▪ Crew Resources representative for Restructuring Project Phase II Project. ▪ Maintenance of FAA regulation updates in Flight Operations manuals. ▪ Office management, purchasing, budgets, time-card processing. Show less -
Master Scheduler And Logistics ManagementSchreiber Foods 2000 - 2003Schreiber Foods acquired the Beatrice Cheese Waukesha Food plant in 2003. Head scheduler/planner, forecasting, overseeing production schedules, inventory, logistic planning, coordination of first and second stage Work-In-Progress (WIP) product line with sister facilities. 97.2% on-time shipment of product.Received most valuable associate award four times for process improvement. -
Master Scheduler, Inventory, Logistics Management, Inventory Management, Production ManagementBeatrice Cheese 1989 - 2000Waukesha, WiHead Production Planner/Scheduler, Logistics ▪ Managed nine production lines, 2.1 million pounds of industrial food production planning weekly.▪ Oversaw government contract production, ordered government inspectors.▪ Production scheduling for three Kosher companies.▪ Forecasting bulk material and ingredient needs.▪ Production schedules resulting in 99.8% on-time fill rate. ▪ Managed first stage and multistage products for sister companies.▪ Organized and reviewed… Show more Head Production Planner/Scheduler, Logistics ▪ Managed nine production lines, 2.1 million pounds of industrial food production planning weekly.▪ Oversaw government contract production, ordered government inspectors.▪ Production scheduling for three Kosher companies.▪ Forecasting bulk material and ingredient needs.▪ Production schedules resulting in 99.8% on-time fill rate. ▪ Managed first stage and multistage products for sister companies.▪ Organized and reviewed trials for new customers and product development.▪ Coordinated closing and consolidation to close one of Schreiber’s production facilities.▪ Managed supply chain for off-site locations, as well as in-house inventories.▪ Coordination of sale or disposal of non-compliance finished product.▪ Spearheaded line changeover consolidation.• Aged finished product inventory of less than 3%.▪ Back-up for Purchasing Manager.Material and Supply Inventory Control ▪ Controlled inventory, delivery and management of 2500+ items• Established polices for minimum and maximum inventory levels.▪ Supervised physical inventories teams and reconciliation.▪ Ordered and received supplies/materials, coordinated new/old art changes in packaging.▪ Contacted vendors for credit returns of sub-standard raw materials.▪ Assisted in new vendor and new material trials.▪ Tracked variances / materials waste.▪ Started as a machine operator, ability to operate 12 machines, completed machine set-ups, certified fork lift operator.▪ Certified First Responder for multiple years. Show less
Beverly Rice Education Details
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Business -
Industrial Food -
Gpa 3.95
Frequently Asked Questions about Beverly Rice
What company does Beverly Rice work for?
Beverly Rice works for Bank Five Nine
What is Beverly Rice's role at the current company?
Beverly Rice's current role is Incident & Problem Management, Technical/Process Documentation, Project Management, Process Improvement Management.
What is Beverly Rice's email address?
Beverly Rice's email address is be****@****ine.com
What schools did Beverly Rice attend?
Beverly Rice attended Cardinal Stritch University, Milwaukee Area Technical College, Alverno College, Madison Area Technical College, Waukesha County Technical College.
Who are Beverly Rice's colleagues?
Beverly Rice's colleagues are Nick Sevenz, Stacey Rady, Brandon Parker, Ryan Miller, Craig Evans, Hayley Frieden, Brad Burns.
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