Beverly Sammarco Email & Phone Number

Charlotte, North Carolina, United States

Reported to Vice President, Commercial Lines, assisted Claims Director and Underwriters. Maintained Outlook calendar for VP Commercial Lines; coordinated all team meetings and events; coordinated on-boarding meetings and materials for Underwriters; ordered all office and breakroom supplies and office equipment; made airline and hotel reservations; coordinated and ordered meals for meetings; liaison for building management, maintenance, and office furniture; assisted Claims department as needed; coordinated new employee on-boarding with H.R. and IT departments (ordered IT equipment for home and/or office, requested access to reports and on-line files, etc.).

Charlotte, North Carolina Area

• Played a key role in developing and executing performance management programs – “Coaching to Win”• Reviewed wages and job evaluations to ensure competitive pay practices and compliance with FLSA/EEOC requirements• Designed a new hire orientation program that helped with retention of new hires• Instrumental in creating quarterly Employee Success Program for the Research Department• Responsible for all compliance reporting• Initiated yearly Health & Wellness Fair• Maintained all policies and procedures in document center• Coordinated company events – outings, luncheons, monthly birthday celebrations, etc.

•Coordinate activities surrounding the support of Camstar customersDistribute software media to customers, partners and consultantsManage customer registration for Camstar Support Web SiteOversee process of providing licenses to customersOversee calls in the Call Tracker system•Ensure proper support coverage based on schedule coordination•Manage relationships with third party vendorsDistribute third party licenses and software to end-usersAdhere to partner/OEM agreements (licensing terms, distribution terms)Royalty reporting•Coordinate the 24 hour support process•Develop, maintain, and distribute support call statistic reports on a monthly basis•Conduct internal auditing for Quality Systems•Ensure adherence to Quality process standards•Author and maintain Quality documents (including SOPs)