Beverly Smith Email and Phone Number
Beverly Smith personal email
- Valid
Experienced Technical Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Servers, Windows Server, System Deployment, Visio, and Troubleshooting. Strong information technology professional with a Bachelor of Science - BS focused in Information Technology from Illinois State University.
Teksystems
View- Website:
- teksystems.com
- Employees:
- 24374
-
Technical AnalystTeksystems Aug 2011 - PresentBloomington/Normal, Illinois AreaUCCE call reporting technology support on enterprise level for multiple contact centers. Maintain, support, and troubleshooting virtual contact center interaction including provisioning person, agent, skill group, call types, directory numbers, phones, and agent teams thru the UCCE, CUCM, and CTIOS interfaces.Scheduling software installs to coincide with rollout dates and worked to verify that software installed and performed per expectations.Troubleshooting issues with CTIOS from a client level perspective using remote access to check logs on client computers.Migrate data to SQL database using ETL and DTS.Manage and support VIM infrastructure of Application, SQL, Mediation, and OLAP servers on windows 2003 & 2008 platform.Support MACD implementation for office and contact center phone configuration.Mediation of call detail records (CDR) for reporting purposes.Configuration of soft and hard phone devices using the CUCM.Support and maintain CTI client installs and DMS push to client machines.Documenting and training of the Exony VIM infrastructure using Microsoft office suite and Visio.Provide consultation for Verint V.11.1 Impact 360 Suite support for Forecasting and Scheduling, Back Office, Adherence, Scorecards, eLearning, Quality Monitoring, DPA and Speech Analytics.Developed voice strategy, design, upgrade, deployment, and troubleshoot voice components.Perform Verint Impact 360 Suite (WFM, QM) and NICE Perform 4.1 Voice Recording solution design and deployment within a IPT and UCCE environment.Troubleshooting and case management in reference to Verint Workforce Management Systems.Worked side by side with Verint Systems to resolve specific recording issues and upgrades.worked with the Networking, Security and Database team to design and implement the solution platform. (Datacenter design…).
Beverly Smith Skills
Beverly Smith Education Details
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Information Technology
Frequently Asked Questions about Beverly Smith
What company does Beverly Smith work for?
Beverly Smith works for Teksystems
What is Beverly Smith's role at the current company?
Beverly Smith's current role is Technical Analyst at TEKsystems.
What is Beverly Smith's email address?
Beverly Smith's email address is bf****@****ail.com
What schools did Beverly Smith attend?
Beverly Smith attended Illinois State University.
What skills is Beverly Smith known for?
Beverly Smith has skills like System Deployment, Servers, Technical Support, Visio, Troubleshooting, Windows Server.
Who are Beverly Smith's colleagues?
Beverly Smith's colleagues are Kyle O'brien, Pradeep Narsale, Scott Hemmeter, Holleran Greenburger, Vibhansh Singh, Tony Robey, Manny Gonzales.
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