Customer Service Returns
Provided service to customers in need of upgrades, repairs, crossovers, issued Return Material Authorization numbers, maintained records, travelers, status, Failure Analysis, scheduled work, ordered parts, tracked shipments, backed up Key Account Manager, International shipping documents. Main contact for sister companies overseas and insured on time deliveries. Accomplished to help create an Access program that saved time, maintained history of returns, rejections and failure analysis for XP and customers.