Beverly Sutherland Email & Phone Number

Pflugerville, Tx, Us

Duties often include meeting with prospective clients offering support and solutions, making presentations, arranging training where applicable, assisting with advertising and PR campaigns, and interacting with the client's various departments such as finance, management, production, and sales.

ACT (Aesthetics, Consumables, Therapeutics) Receives digital inquiries from Hospitals, Military installations, min 80 per day. Maintains impeccable Quality scores.Emails sent to customers for confirmation of orders.Aids new team members with processing procedures/training.Assists ACT team Phone agents with questions on orders.Using SAP as resources and order entry.Transfers orders to internal departments such as PRM, and CREDENTIALING for further processing and/or research.Execute reports for Min/Max, Unconfirmed, and Credit Card Authorizations. Also, AAPR, is known as product replacement.SkinMedica Product Training and ProcessingRecords customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

Responsible for fax order processing and resolution of issues that may prevent orders from shipping.Processed customer requests in a timely, accurate, and professional manner.Handled 80-100 orders/day regarding product orders; order status; product returns; returns for credit/rebills.Worked with other departments, on items needed for processing or rerouting.Provided excellent Customer Service in a professional manner at all times.

Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.Responded to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding the information on programs and services.Recorded customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

Processed sales orders for AMAT to build specific units.Worked with internal departments such as Manufacturing, Planning, Sales, Shipping, and Receiving departments to ensure that work orders were received, parts were ordered, and lead time is confirmed so that the Customer knows completion.Daily emails to customers on expectations.Managed all requests for parts to be shipped immediately.Performed Return Material Authorizations as well as financial credits.Conducted phone interviews with Vendors on pricing and part availability.Produced FAH Approval report by running the Cherry Pick for that day, and Sending emails to FAH Supervisor and fellow Co-workers that this information is used for their reports.Prepared Monthly reports on PTNs and Travelers for Shipping and Receiving. Also, for Orders processed for the month and inventory.

Worked with Medicaid and Medicare members pertaining to their scheduled assessments and assisting them with provider information and providing information about the incentives available to them for completed exams or visits.Had to place outbound calls to members on an average of 10 calls per hour. Also, sending gift card incentives to members and recording information on Excel spreadsheet.Requested medical records to capture services performed where the provider might not have coded correctly.Excellent knowledge of coding and claims processing, as well as Excellent outreaching skills and encouraging members to get exams completed.

Assisted Texas-Colorado-Illinois recipients with Dental Plans/Providers and Claims information.Recipients for Medicaid/CHIP programs are assisted by providers in their Area and policy coverages.

Assisted IT Personnel with Sessions/Track Training through Worldwide Conferences.Scheduled and registered for labs/classes/hotel reservations.

Assisted Customers with their sightseeing tours of DC, New York, and Las Vegas.Made reservations and provided information on itineraries, guiding tourists to iconic attractions in all cities.Provided the absolute Customer Care experience for persons in an Unknown environment.Made Daily reports on Sales and Commission.

Managed incoming and outgoing shipments.Checked products for defects by using a handheld scanning device, and ensured that serial and batch numbers matched the product.Processed Customer’s orders by ensuring that the shipment is correct before shipping.Prepared invoices and delivery orders.Ensure that the warehouse is cleaned and maintained.

Performed Background investigations for applicants applying for Child Care Licensing.Performed background checks for the CPS Abuse registry, DPS, and FBI database registry.Notified Law Enforcement of any hits on warrants and provided updated information to the ● Agencies requesting information.

Associate'S Degree, Public Administration

High School Diploma

High School Diploma