Beverly Williams Email & Phone Number

Beverly Williams is a Help desk Analyst at ValueOptions at ValueOptions. She possess expertise in administrative assistance, flexible, letters, .net, demographics and 67 more skills.

Listed skills include Administrative Assistance, Flexible, Letters, .Net, and 68 others.

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  Help Desk Analyst

  Valueoptions

  Jul 2002 - Present

  • Answer all calls in a professional and courteous manner, while demonstrating the ability to communicate effectively with co-workers and customers, responding with credibility and confidence. • Ability to carry out special duties in addition to answering phones and emails. • Act as Primary point of contact for Technology Call Center; responsible for documenting and assigning all technical issues that come into the Call Center, via phone, eSAR, or voice mail.• Have thorough… Show more • Answer all calls in a professional and courteous manner, while demonstrating the ability to communicate effectively with co-workers and customers, responding with credibility and confidence. • Ability to carry out special duties in addition to answering phones and emails. • Act as Primary point of contact for Technology Call Center; responsible for documenting and assigning all technical issues that come into the Call Center, via phone, eSAR, or voice mail.• Have thorough knowledge of TechHelpConnect, including creating and editing customer profiles, assigning and re-assigning tickets based on information given.• Ability to identify hardware, software, Value Options applications and system calls. Identify system critical outages and escalate them appropriately. • Capable of logging into all required networks to accomplish job requirements. Reset passwords on all applicable systems.• Train End Users on various applications when necessary. Show less

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  On The Job Training